FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expiration date was 9/1/23, received 8/17. I wish it had a longer expiration date from received. They fixed the issue, great service!”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you are 100% satisfied with your order . I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Had a fraud alert from my bank. Destiny was able to clarify the charge right away. Turns out there was a shortage in product availability so I was only charged a fraction of the original agreement. They also gave me an unexpected new comer discount!”

Helpful Report

Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“I looked all over where I live for a product, no go. I found it and got it quickly from FoodServiceDirect!”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“I was able to find my tea here when no one else seemed to carry it. I will buy here again for sure!”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Got the order ok but I was sure that I ordered the Cracker Barrel bites with Havarti cheese. Instead what I got was the one with two kinds of cheddar. Thanks for asking.”

Helpful Report

Posted 2 years ago

Hello, Thank you for reaching out. I took a look at your account and order conformation we are showing the Cracker Barrel Extra Sharp Cheddar Butter Cracker Bites, 1.58 Ounce -- 10 per case ordered on both. Please feel free to reach out to our customer service team anytime we would be happy to help you find the correct item.

Posted 2 years ago

“Can you please provide proof of delivery. The warehouse is saying they did not receive the packages. Order #. 1002369757 Tracking #1Z6V51190378812332”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do see that your order was delivered on Thursday, September 21 at 10:00 A.M. at Dock received by CASTRO. Please check the tracking link for more information. Please feel free to reach out to our customer service team if you still need assistance finding your package.

Posted 2 years ago

“I ordered the Minute Maid Soft Frozen Lemonade & Strawberry Lemonade. Items were delivered frozen. The Strawberry Lemonade was perfect but the Lemonade consistency was off. I'm not sure if it thawed previously and refrozen or what but it was disappointing. I was really looking forward to enjoying both.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us we really do appreciate it. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority. Please reach out to our customer service team, we would be more than happy to assist you!

Posted 2 years ago

“Delivered as promised!”

Helpful Report

Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Product arrived still frozen as promised. Can't wait to make a meal using these noodles. Thanks, Bill”

Helpful Report

Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Very fast shipping. Packaging was great. Got exactly what I ordered and everyone was happy. I would absolutely order from here again!”

Helpful Report

Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“The good - our order of 20 Johnsonville Polish Kielbasa packs arrived on schedule. The bad - the cold pack count was minimal (6) - and the product was thawed out (still cool, but thawed). Had the shipment been one day later the product would have been ambient temp and would have been ruined/returned. You should use WAY more cold packs or use overnight shipping. This is the second time when ordering this has been a problem. Last time there were a only couple of cold packs and we had to return the order. PLEASE spend a few extra bucks on more cold packs to completely pack perishables - add it to the cost of the order. Way better than ruining a couple hundred bucks of meat.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be more than happy to help.

Posted 2 years ago

“I had the best experience calling FoodServiceDirect.com to place my first order today speaking with Akilah!! She was so incredibly knowledgeable and helpful. She Answered all my questions very professionally and I placed the order BECAUSE of the confidence I had in the product after speaking with Akilah. I had attempted to order a few times online, but, I had questions and kept backing out of the check out page. Akilah made this such an easy transaction. Thank you!”

Helpful Report

Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“I ordered Icelandic haddock and received "Product of China"-complete with additives like sodium tripolyphosphate. Had been looking forward to this. Extremely disappointed to be led astray!”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I do apologize you are not satisfied with your order. Customer satisfaction is our top priority. Please at anytime you have a product questions please feel free to reach out to our customer service team anytime, we would be happy to help.

Posted 2 years ago

“Excellent Company to deal with. The heat sensitive items are always packed properly to avoid damage. One of my go to suppliers.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“No delivery yet. Annoying.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do see that your order was shipped yesterday. Please check your email for the tracking link for any updates on your shipment.

Posted 2 years ago

“Extremely good service from start to finish! Thank you so very much. I had almost given up hope of ever finding the product available. I am now enjoying it immensely.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Everything was as stated, can't ask for anything else.”

Helpful Report

Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Great service…great communication…excellent vendor”

Helpful Report

Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“More than half the box of Graham crackers came broken and I am unable to use them I spoke to someone on chat and they had to forward it to another team and I'm still waiting to be contacted”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I do see that your claim was forwarded to the damage department. Please be on the lookout for an email from us very soon.

Posted 2 years ago

“Product always in good condition, temperature, appropriate and delicious”

Helpful Report

Posted 2 years ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews