FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,962 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,962 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the products I needed and no complaints at all with shipping! This was my first order from foodservice direct and I'm sure I'll order from them again if economy allows (not a reference to their pricing but to the times we live in)”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 2 years ago

“was contacted by Food service direct to place order for product I had been looking for so I went on and ordered a product and at no time was it shown to be out of stock. Completed the order and it was several days later before I was contacted and told my order was cancelled because the product was not in stock and discontinued (which it is not)”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“salami makes me happy”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Product was exactly as advertised and delivery time was spot on. Site is supper easy to use. Definitely a new go to spot for so many things.”

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Posted 2 years ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Our package came as promised. We love these finger steaks. Easy for quick meals!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Arrived timely and in excellent condition. I would recommend.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“My first order with Food Service went very well. Unfortunately I had to cancel and their customer service representative made this process extremely simple. I look forward to purchasing hard to find food products from Food Service. Thank you, Michael”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 2 years ago

“I received my order in a timely manner, it was packaged very well. I highly recommend them and look forward to ordering more for my food truck.”

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Posted 2 years ago

Thank you so much for the recommendation! We appreciate your business. See you again soon!

Posted 2 years ago

“I placed an order . It was processed on September 20, 2023. The order to date has not yet shipped. I am still waiting for my order to be delivered.”

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Posted 2 years ago

Hello, Thank you for the feedback. I took a look at your order and see that UPS has updated your order as delivered On Friday, September 29 at 12:28 P.M. Please if there ever is an issue with your order please feel free to reach out to our customer service team anytime, we would be happy to help.

Posted 2 years ago

“Ordered two items...one shipping in a timely manner but the second took way too long. I had to contact FoodService Direct and ask about the rest of my order. Once I contacted them my item was shipped and received the next day! Customer service has greatly went down hill. Will have to ponder if I will reorder again. Likely not!!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I took a look at your order and saw that one of the items that you ordered has a processing time of 3 business days. It was ordered and shipped out 3 business days later. I do see that when you spoke with our customer service agent your order arrived at our warehouse ready to be shipped to you. I do see that the customer service rep sent you an update on your request. Please if you have any questions please feel free to reach out to us anytime, we would be happy to help.

Posted 2 years ago

“Customer service was great, delivery of the product was prompt and arrived in excellent condition.”

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Posted 2 years ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“You are the only place I can find Pioneer Roast beef gravy, Thank You for having this product”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Fast shipping and fresh products”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business!

Posted 2 years ago

“As ordered and on time”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Products are wonderful, we have only most recently ordered items for breakfast sandwiches. The eggs are fantastic but many arrived fairly broken. Sausage patties we are very happy with but the order time was lengthy.”

Helpful Report

Posted 2 years ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have. A member of our claims team will be contacting you directly to help you with your issue.

Posted 2 years ago

“I made an order and then it was canceled because they did not have the item. I feel it was just to get my email address and keep soliciting me. I needed the item and I did not have time to order from another place.”

Helpful Report

Posted 2 years ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“I was attempting to get a product quickly to accommodate a customer ….. the reps from food service direct did everything they could to try to assist me however due to a misunderstanding on my part it was not in the cards to be able to review the product in time. The reps I spoke with were outstanding and compassionate and helped me through the process. Even though they didn’t make the sale and I cancelled my order they still made sure I was informed and up to date. I would give them more stars if I could, in 27 years of business I never had a better customer service experience then I did this time and all for nothing for the company in the end. Use their service you won’t be disappointed”

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Posted 2 years ago

Thank you for the AWESOME review. Thank you for sharing your kind words with us. It means the world to us and to our entire team! We hope to see you again real soon

Posted 2 years ago

“When in stock my order arrives quickly , no problems. I have been ordering for several years now.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Expiration date was 9/1/23, received 8/17. I wish it had a longer expiration date from received. They fixed the issue, great service!”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you are 100% satisfied with your order . I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Had a fraud alert from my bank. Destiny was able to clarify the charge right away. Turns out there was a shortage in product availability so I was only charged a fraction of the original agreement. They also gave me an unexpected new comer discount!”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,962 reviews