FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food service direct is amazing, they have products I've been looking for years here. Lots of variety of products for good pricing. Love that it's not like other sites when you order you wait days, with them your order arrives within a day or two no later and everything is well packaged. If your looking for nostalgic foods as when you where a kid as myself, food service direct is the perfect place.”

Helpful Report

Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Having the product I’ve been looking for.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“The products arrived on time.”

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Posted 2 years ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I can see that you have received a refund for the damaged portion of your order. If there are any issues with your order, please don't hesitate to reach out to our customer service team. We're always happy to help. Thank you for letting us make this right for you.

Posted 2 years ago

“Excellent service and very timely. Will order again.”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Being able to order a case of Sour Patch Kids is so amazing!”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these for you! See you again soon!

Posted 2 years ago

“Product offerings are pretty good. However, FSD prices not ideal.”

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Posted 2 years ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. Prices on temperature-sensitive items also factor in the price of extra packaging for the items. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 2 years ago

“Food arrived when expected and good quality.”

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Posted 2 years ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 2 years ago

“Very pleased with FoodServiceDirect, which is the only source we have found in years that enables purchase of reduced sodium Manischewitz products, in our case hard-to-find reduced sodium potato pancake and matzoh ball soup mixes.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“My order has NOT been delivered as your email states. It is sitting 30 miles away in a TForce service center. It has been at that center since August 17th, it is now August 21st and I am losing money because of this.”

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Posted 2 years ago

Thank you for the feedback. I do see that your order was in fact delayed with UPS but was delivered shortly after. Please if there ever is an issue with your order feel free to reach out to us anytime, we would be happy to help.

Posted 2 years ago

“Your head of ecommerce should be fired.”

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Posted 2 years ago

Thank you for the feedback. I do apologize you were having problems placing your order. Please feel free to reach out to our customer service team if you need any assistance with your order, we would be happy to help.

Posted 2 years ago

“Great service, quick and easy”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“MY FIRST DELIVERY WAS EXCELLENT . IT ARRIVED IN AN ENCLOSED STYROFOAM CONTAINER WITH DRY ICT TO KEEP THE WAFFLES FROZEN. THE SECOND TIME I ORDERED THE BOX ARRIVED WITH BROKEN STYROFOAM WITH THE DRY ICE DISSOLVED AND THE WAFFLES THAWED AND MESSED UP. I CALLED IMMEDIATELY AND WAS TOLD THAT SOMEONE WOULD GET BACK TO ME WITHIN 48 HOURS. THAT WAS WEEKS AGO.”

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Posted 2 years ago

Hello, Thank you for the feedback. I do see your conversation with our customer service team. I do see where we sent a follow up email requesting pictures so we may continue to assist you. As of right now, there is no reply to our follow up email to you. Please reply to them at your earliest convenience and we will do what we can to make this right for you.

Posted 2 years ago

“Customer Service is prompt and resolve issues very quickly.”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Great product”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Great product. Fast speedy service and will be purchasing again.”

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Posted 2 years ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 2 years ago

“Unreliable. Products usually arrive unusable due to poor shipping choices.”

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Posted 2 years ago

“I placed my order on May 13th and did not receive the order until July 19th.When I placed my order it stated would arrive in 3-4 weeks, which was false. I called after a month passed and they stated that Tyson products take 6-8 weeks. If that is the case, then the website should reflect it. After 2 months, I called to follow up and got the run around again. When I finally received my two orders of Tyson nuggets, there was only one bag of dry ice. The box that was not on the side that the dry ice was on was cold, but not frozen. This is definitely a food safety issue. Disappointed in my experience with food service delivery.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer than usual to arrive. We understand how frustrating it is and we do everything in our power to keep you up to date on the status of your order. If you have any questions or comments please feel free to reach out to our customer service team anytime, we would be happy to assist.

Posted 2 years ago

“Not sure how it was packed and whether it was the service that delivered it... but a bottle broke and the hot sauce was everywhere as was splintered glass. I salvaged most everything, but it was a mess and difficult procedure.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 2 years ago

“Good product”

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Posted 2 years ago

Thank you so much for the kind words! We appreciate it. See you soon.

Posted 2 years ago

“Absolutely delicious. I will definitely purchase again. I received my order promptly with no issues”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews