FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,965 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,965 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It Easy to order and the package come on time, I like it alot”

Helpful Report

Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“What we wanted was easy to find, Order was filled as promised. Very Satisfied!”

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Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“should improve”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“I was notified the cereal I wanted was in stock at $10 a box plus I had to pay for shipping. Walmart has it for $4.18 a box and free shipping. You are price gauging and I don't appreciate being taken advantage of. There's nothing you can say, the difference in price say's it all. Shame on you. I am a senior and it seems everyone is out for the almightly buck. Even Walmart at $4.18 was $3.68 last order. It's always, gasoline prices, can't get anyone to work, everything is a SCAM. I ordered before but I won't be ordering again. Take my email address out of your computer. Your company sure runs a racket, I am ashamed for you. Margaret Stickler.”

Helpful Report

Posted 3 years ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We only sell items by the case and do not have a warehouse where we can keep excess. For that reason we are not always able to get things for the same price as a grocery store can. Prices on temperature sensitive items also factor in the price of extra packaging for the items.

Posted 3 years ago

“Pretty good. When I ordered the juice got confirmation and shipped right away..when I ordered the Iceland water..not as good. Confirmations were slow or not at all and took 5 or more days to ship..once was canceled without informing me...”

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Posted 3 years ago

“very good product and on-time delivery.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Food was delivered promptly and was delicious~”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“Good service”

Helpful Report

Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Made order. Order was delayed. Order was recieved. Wrong product sent to us. Order was made again, with no charge. Order delayed. Excuses made. Order delayed. Tired of asking to speak to a manager or a supervisor with no results. Supervisor in a meeting, supervisor in training, supervisor at lunch.... Order delayed. Asked for a refund. Got a refund. How do rate "no service?"”

Helpful Report

Posted 3 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Posted 3 years ago

“My shipment arrived quickly and was still frozen. I always have a good experience...this time was no different.”

Helpful Report

Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“received exact order in time stated very satisfied”

Helpful Report

Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“They were expired.”

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Posted 3 years ago

Thank you for the feedback. We take expiration dates very seriously and with the utmost importance to resolve as quickly as possible. Please shoot us over an email with the item details and we will do what we can to make this right for you. I do see that you were not charged for this order. Please feel free to reach out to us we would love to help.

Posted 3 years ago

“Service was very satisfying food was professionally packaged very happy with it all, will order as soon as I run out again thank u”

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Posted 3 years ago

Thank you for the feedback! We look forward to serving you again.

Posted 3 years ago

“Great for hard to find items. Shipping is really slow. One week or more for delivery.”

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Posted 3 years ago

We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 3 years ago

“FoodServieDirect Thank you again. Your price on the product I purchased is very competitive with other online services. The communication through emails kept me well informed during the delivery process. The care in packaging was excellent. I will definitely use your service again. thanks, Terry P.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We look forward to serving you again.

Posted 3 years ago

“I usually buy the Blueberry scones but they were out of stock, so I went with these. So far so good! They are a nice change for the summer! They don't however bake as pretty as the blueberry ones do.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“I was surprised with the quality of my order of Softshell crab at half the price of crab from the South.”

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Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“The service was great. I ordered the impossible pork. The product arrived on time and still frozen, however the dry Ice made the packaging brittle and therefore cracked during shipping so that none of them were sealed anymore. I still used it as it was frozen. It didn’t look like it had thawed at anytime.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Frozen food arrives still frozen packed well”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“You need to improve your search feature and also get more individually wrapped muffins”

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Posted 3 years ago

Thanks for the great feedback!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,965 reviews