FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,965 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,965 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying in bulk saves $$$, and FSD is the place to do that!”

Helpful Report

Posted 3 years ago

Thank you for the order! We appreciate your business. Hope to see you soon!

Posted 3 years ago

“Food came as ordered in a timely manner. We’ll packed still frozen when delivered”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Most food delivered was defrosted and not usable. Also customer service takes days and then does not fix the issue.”

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Posted 3 years ago

Hello, Thank you for the feedback. I do apologize your order arrived to you in satisfactory condition. I do see that there was an issue with your address being incorrect. Ups has fixed this issue. Please feel free to reach out to us if you ever need help inputting your address or any order issues you have, we would be more than happy to assist you.

Posted 3 years ago

“Awesome and fast delivery.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“This is a great site to know about, even as a home consumer.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“Product was on backorder when I went to order total raisin bran. Was able to check a box to be notified when available and was notified. Ordered the raisin bran when I got the email and got it within a few days. Very satisfied. Will will reorder again in a few months.”

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Posted 3 years ago

“I received first class customer service in a prompt refund of some spoiled frozen goods.”

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Posted 3 years ago

“Great customer service. Good communication. Wonderful products.”

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Posted 3 years ago

“These guys were wonderful and communicative! I had cause to contact their customer service (for an issue that was no fault of their own!) and they were absolutely wonderful! They fully resolved the problem and without a lot of hassle or rigmarole. I am looking forward to making many futures orders from them! Also, their selection of products is fantastic and I appreciate them making these items available.”

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Posted 3 years ago

“Ordering was easy and the delivery was quick.”

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Posted 3 years ago

“Ordering easy, customer service was good, appreciate being able to get product.”

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Posted 3 years ago

“Food arrived frozen solid I ordered Simplot Cottage Fries. Delicious ! Very well packed .”

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Posted 3 years ago

“This icing is great! I have used it for years.”

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Posted 3 years ago

“Frozen bread took 4 days to arrive (should have been one day). The package was warm, wet , the loaves of bread were broken into pieces and were warm and completely thawed out.All of the dry ice was melted. A very poor job of packaging and shipping.”

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Posted 3 years ago

“Company is terrible! Never order from them!!! My product never came! It was an empty box that was damaged with nothing in it!!!I Refused delivery snd UPS took it right back and stated box was empty. Company said there was nothing they could do because I didn’t take pictures! I Lost all that money!!! Stay clear from this company”

Helpful Report

Posted 3 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I do see that you were refunded for this order back to the original payment method. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Posted 3 years ago

“In May, we had 40 people (20 of which were kids) going on vacation together. I had planned a meal of walking tacos but could not find the larger bags of Corn Chips and Doritos in retail stores so I looked online for a source. I ordered from Food Service Direct one week prior to our departure. The product was delivered quickly and we were able to stack the boxes one atop the other in the car for our three hour drive. The walking tacos were a huge hit thanks to Food Service Direct!”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“The only issue I have is the delivery service. Each time my delivery has been delayed for up to 3 days and items have come thawed our. And the Box on the inside is completely saturated and falling apart.”

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Posted 3 years ago

“Food Service Direct was the only merchant that had the product I needed. Received it in time frame quoted at time of purchase. Would recommend them for your culinary needs.”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“After making several orders with FSD, I can honestly say that they do a great job with the quality of products they sell and fast shipping. All my orders arrived damage free due to the care they had taken in packaging them for shipping. They are a fine company to do business with and I would very much rec'm them.”

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Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

“Had what I wanted and was delivered in a timely manner.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,965 reviews