FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have made several purchases from Food service Direct. Always Great service and products arrived in perfect condition. Highly recommend for great product and prices.”

Helpful Report

Posted 3 years ago

Thank you so much for the recommendation! We appreciate your business

Posted 3 years ago

“Easy to order and estimated delivery spot on. Product just as described. Will order again.”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Customer service responds in a timely manner and graciously replaces broken bottles when shipped without the appropriate packing material.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“Food Service Direct makes ordering my Golden Blintzes so convenient. They come in dry ice & they are always frozen”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“I was very happy to find RIce Dram Unsweetened milk on your website, as it's non-existent in stores in my area. Shipping was very quick and the product arrived in excellent condition. Thanks! I hope I'll find this product here, when it's time to reorder.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“Quick delivery, great product, exactly what I wanted!”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“Very good”

FoodServiceDirect.com 5 star review on 6th July 2022

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“Great customer service with effective communication and response times, and fast shipping. 100% satisfied!”

Helpful Report

Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Churros were all broken in half and came all wet and soggy.:(”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“The product I received were very delicious”

Helpful Report

Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“They carry products that are difficult to find otherwise, and they have good shipping times.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“Ghgthfrhhr Hyatt vryg”

Helpful Report

Posted 3 years ago

“Arrived as expected!”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“FoodServiceDirect did great. Initially the product I wanted was out of stock. I requested to be notified when it was back in stock. They notified me, not too long after that. I placed my order (easy) and received it in good shape a short time later (shipping was free, I really liked that).”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“I have been looking everywhere for a special butter I liked. Finally found it here and was delighted to get a box full of it”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“I have multiple food allergies; therefore, I am VERY limited in what I can eat or drink. I tried a "shake" at the new POLLO PROJECT vegan cafe which I ordered plain with just the plant-based "milk" (the soft-serve vanilla I ordered) and DID NOT GET SICK!!!! I contacted the company but was informed I could not purchase the product since I was not a restaurant vendor. I don't give up easily and discovered FoodService Direct sells the product; thus, I placed an order. Your information regarding the shipping method for refrigerated/cold items and shipping time appeared to be appropriate. Needless to say, I was counting down the days/hours until my order arrived. I did make a couple of phone calls during the package transit and was informed there had been a delay or two after the item was shipped. When the order did arrive, you can not even imagine my disappointment when I discovered the package was "melting". PLEASE let me know when Food Service Direct has the means to get this product safely & intact to me and I'll be back as a customer! I appreciate that your company refunded my payment. In this day and time, I view that as a reason to be a repeat customer. (Also, I would absolutely LOVE to be able to make a SAFE shake at anytime because I have the product in my frig! It's almost a 2 hour drive back to Houston's POLLO PROJECT cafe. Thank you! Have a blessed day! Sherry Mallette”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. We thank you for letting us make this right for you.

Posted 3 years ago

“Great Customer Service that doesn't end with the sale. They go above and beyond the extra mile and don't stop reaching out until sure you are satisfied. Definitely worth making your go to list”

Helpful Report

Posted 3 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 3 years ago

“My delivery was great, i will be ordering more. Thanks 😊”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“excellent quality, fast delivery!”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Buying in bulk saves $$$, and FSD is the place to do that!”

Helpful Report

Posted 3 years ago

Thank you for the order! We appreciate your business. Hope to see you soon!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews