FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,965 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,965 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great taste, perfect size”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“I was looking for Truvia. You guys had it and I bought it. Great first time experience since my wife usually buys it. She commented that she gets it cheaper and no shipping fee. I can't remember where from? Anyway you did a fantastic job!!”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“great hard-to-find frozen item was delivered on time, was exactly as ordered and packaged carefully.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“I was so excited to find the cookies I was looking for. Shipping was fast!”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“FoodServiceDirect has been a lifesaver for our special needs cat who needs speciality soft food diet. When every brand of canned cat food she could eat was discontinued I began making her food at home. When it became too labor-intensive to process raw chicken I searched for ground. And I found exactly what I needed - and more - at FoodServiceDirect. A combination of ground chicken and chicken intended for tube-feeding creates the perfect texture for her to eat. I now have a healthy, happy cat and far less worries about how to source ingredients for her diet.”

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Posted 3 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 3 years ago

“Since I have not been able to buy what I wanted at the grocery store for many years I turned to buying it in bulk. This company has been great to deal with. They were temporarily out of what I wanted but said they would notify me when it was back in stock. They did notify me, I placed my order and it arrived quickly. I am very pleased with my experience with this company and would highly recommend them.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“Excellent fast service”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Good service looking for polar castor dry kitten food”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“You guys are on time company, thank you for your service will be ordering again soon.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business! Hope to see you soon.

Posted 3 years ago

“Food Service Direct is great. They items that are hard to find and they have those products at a very good price. I will continue to purchase from Food Service Direct . They haven't let me down.”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“I’m able to purchase the beloved school lunch chicken crispitos and “flat” chicken strips from FoodServiceDirect, which makes my family very happy. Their website is easy to navigate, and delivery time is good.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“product was ok but not worth the price”

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Posted 3 years ago

“what I need when I need it. fast delivery.”

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Posted 3 years ago

“I enjoyed the fried green tomatoes I received and plan on having them again because they are already sliced and breaded. Good flavor too.”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“Great serivce always. Fast and no hassles.”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“Great service and products!”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 3 years ago

“Ordered 3 times, and twice shipping service had breakage that reversed the delivery automatically. Each even was handled with ease. Good execusion.”

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Posted 3 years ago

We apreciate the feedback! Thank you for letting us make this right for you.

Posted 3 years ago

“Package came damaged. Had to throw away 6 containers that were broke open. Also, the expiration date was 3 weeks after I received the package! I will not buy from this company again.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“was really happy to find a product I had been looking for for a while, the service and delivery were very prompt.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“My only complaint it both times I ordered it showed me a code for free shipping. Both times I ordered I was charged shipping. Otherwise happy with my order”

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Posted 3 years ago

Hello, Thank you for the feedback. I do apologize you were having issues adding your promo code to your order. Please feel free to reach out to our customer service team before you order so we may assist you in adding your promo code.

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,965 reviews