FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such prompt service and very reasonable prices. Great place to shop.”

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Posted 4 years ago

“I love, love, love the service and product I have received from you guys. The only complaint I have is I wish the funnel cake sticks could be in a more secure package because they come broken up!”

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Posted 4 years ago

“Product was well package. Arrival time was excellent. Very satisfied.”

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Posted 4 years ago

“Product and price is amazing”

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Posted 4 years ago

“The Carrier that you chose to ship by has no regard for the packages. The box arrived with the side split. Fortunately the product was well packed with dry ice and arrive still frozen.”

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Posted 4 years ago

“I was extremely happy with the handling of my order I would differently recommend your company to friends Thank You”

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Posted 4 years ago

“Great company to deal with. Professional, fast, best prices.”

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Posted 4 years ago

“My husband and I enjoy the Trident salmon burgers and are happy that we are able to purchase them through Food Service Direct because we cannot find them in our grocery store.”

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Posted 4 years ago

“No problems with my order whatsoever. Came on time and was exactly what I ordered.”

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Posted 4 years ago

“Great product , great service”

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Posted 4 years ago

“The person on the phone was great when I placed the order. The package arrived as promised. The price was fair. We will do business again with FoodServiceDirect!”

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Posted 4 years ago

“As always the frozen scones were as promised. My family absolutely love these scones. The only issue was that it took longer than usual for the order to arrive and the tracking info was not updated. Because this was a frozen item I wanted to make sure I was home to put these right in the freezer.”

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Posted 4 years ago

“I always use Frontera Salsa to make my pulled pork tacos. Best salsa ever for this dish & always a hit!! I’ll never use any other salsa. This Frontera is the best!!”

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Posted 4 years ago

“They offer great products and fast shipping. A lot of the items ship for free and that’s awesome!”

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Posted 4 years ago

“The Old Elpaso shells I ordered were perfect. Thank you!”

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Posted 4 years ago

“Ordering was very easy, delivery was fast.”

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Posted 4 years ago

“Family was very happy with the Potato Pearls!!”

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Posted 4 years ago

“When we place the order to when we received it the customer service is terrible there’s no phone number to get in touch with you the company and we were getting three different answers every time we spoke to a representative online process was terrible and do not think we will order from food service again”

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Posted 4 years ago

“Great Service!”

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Posted 4 years ago

“I was very disappointed in the service that I received from food service direct. A package that was supposed to be surrounded by ice arrived with the ice having melted. The box that contained the product had totally been destroyed by the water from the ice”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews