FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a great product. The service was fast!”

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Posted 4 years ago

“I just couldn't order as I usually do for a product I always purchase through Food Service Direct and so I called the telephone number. I don't recall the young lady who took my call but she took care of everything - pulled up my past purchases and no wait time very efficient. She was really an asset to your company.”

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Posted 4 years ago

“What I received is not what I ordered. Will not order again!”

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Posted 4 years ago

“20 perfectly pink tuna steaks exactly as ordered. The one downside was the estimated delivery date was off so it got delivered on a day I wasn't home and I had to have someone else grab it for me.”

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Posted 4 years ago

“Best steaks I have ever ate. Very tender the juicy. Will purchase again.”

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Posted 4 years ago

“Very prompt and courteous service.”

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Posted 4 years ago

“I’m ordering more wings today perfect size”

FoodServiceDirect.com 5 star review on 23rd June 2021

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Posted 4 years ago

“I had ordered vanilla chai for my business, I had received sugar free and ive been emailing for a week now snd no response. Very poor customer service .”

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Posted 4 years ago

“Great product!”

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Posted 4 years ago

“I am very happy with this company. They have excellent customer service they do everything in their power to make you happy. They truly go out of their way to make you a satisfied customer. They are certainly not cheap, but they do have some good sales and free shipping from time to time.”

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Posted 4 years ago

“Slow delivery”

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Posted 4 years ago

“Purchasing from these guys was a complete waste of time and money. We ordered a case of Frönen non dairy ice cream. Attempting to check on the order while we waited was useless because nothing was updated. We finally received the ice cream eight (8) days after ordering it. No ice packs were included in the shipping package. Obviously it was SOUP. HOT SOUP. Not only was it all completely melted, one of the pints had opened and spilled everywhere. Ice cream, once melted, should not be eaten due to risk of food poisoning (bacteria loves sugar). It all had to be thrown out. To add to all of this, they are blaming COVID for their inability to accept refunds. Unbelievable.”

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Posted 4 years ago

“Excellent service, packaging and delivery!”

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Posted 4 years ago

“Excellent & efficient service. My order was well packed in dry ice and arrived frozen in two days.”

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Posted 4 years ago

“Reference Davids cookie dough; After opening box,a lot of the cookie dough is stuck together.Maybe they need to be a little colder.My freezer is set to -15 Thank You Bill”

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Posted 4 years ago

“Everything arrived in a timely fashion, in good shape, as was described. Frozen items still frozen.”

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Posted 4 years ago

“When I received my order the dry ice was completely melted and the product was warm. After waiting 4 weeks for the product we are not able to use the product. And it end d up in the trash. Will never order again.”

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Posted 4 years ago

“Customer service was helpful since I had trouble ordering through on-line.”

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Posted 4 years ago

“Quick turn around but the cinnamon rolls i bought will not rise like the ones we had at school. I got the exact same cinnamon rolls we use at school.”

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Posted 4 years ago

“We order frozen Otis Spunkmeyer cookies for our Orthodontic office - THEY ARE DELICIOUS!! Never an issue with customer service... quick with a response, professional, friendly & fix any issue promptly!!!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews