FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping is crazy right now but I got my items and was very happy with them”

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Posted 4 years ago

“Good service. Quick shipping. Happy with everything I have ordered.”

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Posted 4 years ago

“Great service reasonable speed of delivery order and forget it will be there”

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Posted 4 years ago

“Ordered 2 tubs of Acai sorbet. Only one was delivered because the other was destroyed and returned. Very disappointing.”

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Posted 4 years ago

“The product was great and service was fast. The order tracking was only updated as shipped after we received our order.”

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Posted 4 years ago

“One of my delivered items was damaged; I provided photos and a description of the damage. I promptly received a reply addressing my issue and correcting the matter expeditiously. I was very impressed by the attentive service I received. Thank you FSD staff!”

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Posted 4 years ago

“When ordering from FSD I have learned to order one thing at a time. I am still waiting on half of my order but can't get a proper update, and IF the items were shipped separately, they both have the same tracking number and show they were delivered when I, in fact only received half of what I ordered. I would love a proper update to make sure they didn't screw me.”

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Posted 4 years ago

“I enjoy all aspects of cooking. This product works for me”

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Posted 4 years ago

“Frozen cookie dough came promptly and frozen, although dry ice was depleted when I opened the boxes.”

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Posted 4 years ago

“Good product and quick delivery!”

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Posted 4 years ago

“I’m a new customer and so far I am highly satisfied! Can’t wait to start expanding my selections!”

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Posted 4 years ago

“Exelente servicio”

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Posted 4 years ago

“The service is very good when handling a difficulty with the website ordering. But we won't be doing any more orders as our order page through my account won't allow me to make orders. so i do not want to call the office all the time to make and order. But the service was very good, and IT never fixed the controls on my page so that we could continue to buy stuff. Thank you”

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Posted 4 years ago

“Just what I was looking for since the grocery stoped sell classic French. Quick delivery. Was very satisfied. Absolutely shopping here again.”

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Posted 4 years ago

“Always fast shipping.”

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Posted 4 years ago

“Delivery took a long time to arrive. Food started to go bad before expiration date. Expiration date itself was so soon that there was not enough time to consume food in time anyways. No replacements or refund or discount was offered...”

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Posted 4 years ago

“ordered an item out of stock but was fill as soon as it was available they keep me updated the whole time”

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Posted 4 years ago

“Extremely fast shipping!! Really glad they had the product I needed at a reasonable price. Will definitely buy from them again.”

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Posted 4 years ago

“Great service. Fast and Efficient. Prices are a little high, but food is excellent quality.”

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Posted 4 years ago

“This was a great product. The service was fast!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews