FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - Quick shipping, carefully packed so that products are still frozen. Will definitely use again.”

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Posted 4 years ago

“I had an email alert set up when some cones became available and i finally received the notification. I immediately purchased and paid. 2 days later the order was cancelled by Foodservice direct. No explanation.”

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Posted 4 years ago

“The product ordered was a good quality and cooked up very well, and had a very good flavor. The only problem I had with the order was, all the product was supposed to be frozen and 8-10 pieces of the fish was completely thawed out. I was under the idea my order would be completely frozen. In Texas, it is hot and I can't have food sitting on a truck thawed out. There was just a little piece of ice in box. Other than that everything was ok.”

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Posted 4 years ago

“They are very efficient fast delivery”

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Posted 4 years ago

“Took too long to receive items.”

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Posted 4 years ago

“Real good service now but try not to buy frozen food the West Coast is too far thank you”

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Posted 4 years ago

“I've used this product for years and now YOU are the only supplier in Colorado. I can't thank you enough. The delivery speed was AWESOME!! Thanks again, Ken J.”

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Posted 4 years ago

“First of all I like shopping here but the last two orders I placed in May it took like June and I know things can happen in deliveries but taking that long to find out one is not available then other one damaged, was issued a store credit to find something to the same amount.I’m use to money being refunded not like this oh well that’s the agreement, otherwise it has a lot of choices..”

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Posted 4 years ago

“Fast and arrived frozen yet”

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Posted 4 years ago

“Re: Order#1379047 Placed 2012-5-28 $43.90 deducted from My PayPal on June 4 2021 I placed an order for Tostitos Bite Size Walking Taco Tortilla Chips Product#OT663146 I received DORITO WALKING TACO CHIPS BY MISTAKE 6-7-2021 I called and reported the error to Shante. She was very professional and asked me to send an e-mail of the incorrect product that I received and that I would receive the correct item that I ordered. On 6-13 I re-submitted a picture of the incorrect item via e-mail to Chelsea per request 6-18-2021 I left a voicemail explaining The situation again Jasper responded saying that the order had shipped on 6-4-2021. That is true but That was when the INCORRECT ITEM WAS SHIPPED! Needless to say, I am not pleased with how this situation is being handled. I was so excited to receive the Tostito Bite Size Walking Taco TORTILLA chips for a party on July4 But that has never happened.”

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Posted 4 years ago

“Ordered chocolate pretzels packages arrived all 8 bags totally melted into one big ball in each bag. The only person who helped was Paige . She sent me another brand new order free of charge and they also arrived totally melted. Was not refunded. The customer service was awful other than her.”

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Posted 4 years ago

“Great place! Fast delivery!”

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Posted 4 years ago

“Had what I needed and product arrived promptly, in good condition”

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Posted 4 years ago

“I have ordered from Food Service Direct several times now and their service is excellent! I live on the West Coast and all of my items have been delivered promptly and in great condition as listed. Very happy with their service and products and have made this my GO-TO shop for by small bakery. Great selection!”

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Posted 4 years ago

“I buy these bars for my daughter. They're tasty and if you warm them up, they're really good!!”

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Posted 4 years ago

“Food arrived quickly and was exactly as described. Would definitely order again.”

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Posted 4 years ago

“I absolutely love the Tyson Black Gold steaks. Absolutely no fat. Marinated and tastes amazing!”

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Posted 4 years ago

“Usually competitive prices, although typically one needs to buy in bulk.”

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Posted 4 years ago

“The quality of the meat was exceptional”

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Posted 4 years ago

“Ease of ordering and fast delivery.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews