FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is one of the easiest websites to maneuver through when ordering. The products are described accurately and the process is very user friendly. I like ordering products from this company!”

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Posted 4 years ago

Thank you so much for the wonderful review! We appreciate your business :)

Posted 4 years ago

“Ordered Dominex Round Batter Dipped Eggplant Cutlet, 5 Pound -- 2 per case. A bit surprised at packaging. One plastic bag with 10 lbs of Cutlets. Was expecting two 5 lb bags.”

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Posted 4 years ago

“So delicious 😋”

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Posted 4 years ago

We are so happy we could get these to you!

Posted 4 years ago

“Fast shipping, reasonable prices- we will be ordering again soon!”

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Posted 4 years ago

We appreciate the feedback! Thank you for the order!

Posted 4 years ago

“IT TAKES TOO LONG TO RECEIVED THE DELIVERIES.”

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Posted 4 years ago

Hi Avi! Thank you for taking the time to leave us a review. Most orders ship within 2 business days, but the length of time for delivery will depend on how far away you are from our warehouse. We do not ship over the weekends because it's important to us that our team has a chance to relax and recharge after the busy week!

Posted 4 years ago

“Love the buttercream, super light, perfect size. Taste amazing. Worth the money!!!”

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Posted 4 years ago

Thanks for the great feedback, butter cream is pretty amazing!

Posted 4 years ago

“Ordering was okay, the product came in late and spoiled. It was in its same box but everything was melted. I wrote an email to get a refund but no response back.”

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Posted 4 years ago

Hi Shai! Thank you for the feedback. I am showing one of our agents responded to your email on June 30th. It looks like she is waiting on some more information, including the picture that you posted here. Please respond to her email when you get a few minutes so we can get this taken care of for you.

Posted 4 years ago

“I placed an order on June 4th. It was supposed to be shipped by UPS Ground. It is July 7th and the order has not arrived. There is no one I can talk to. Emails I have sent get nothing but an automated email response. So, thus far, the service is terrible and the customer service to adjust the problem is non-existent. Billing, however, was very prompt.”

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Posted 4 years ago

Hi Laurence, Thank you for taking the time to leave us a review. We decided to give our customer service team the extended weekend for the Holiday and they are working diligently to get caught up on all requests that have come through. I've flagged your ticket to the management team so we can get this escalated for you.

Posted 4 years ago

“So many vegetarian choices that are difficult to find anywhere else. Shipping is fairly fast when the item is in stock and ready to ship. The only time I have had an issue with an order that came in partially defrosted, I emailed support and got a credit. The delay in shipping was due to unforeseen weather emergencies with UPS or FEDEX, if I remember correctly. So they were not really at fault for the delay and defrosting. That was the only time out of about 20 boxes of frozen vegetarian food items delivered over the past 2 years that that that happened and they gave me a credit. Good, honest company.”

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Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“Shipment is over a week late with no explanation and no help They wash their hands of shipping and it’s unreliable”

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Posted 4 years ago

Thank you for the feedback. I tried to look for an email with customer service regarding your shipment but I did not see one using the email address provided. I did track your order and I am showing that it is loaded for delivery. If the carrier has not reached out to you already please email our customer service team and we will do what we can to push this from our side.

Posted 4 years ago

“I was very pleased with my purchase. It came when they said it would. I was impressed with the packaging, and the fish was delicious. I would recommend Food Service Direct. I will definitely be using them again.”

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Posted 4 years ago

Thanks for the amazing feedback! We appreciate your business and look forward to future orders!

Posted 4 years ago

“I am very happy with the quality of your product line. I am also very happy with your customer service department and the quick turnaround from the time I place my order to the time I receive delivery. Well done!!!😁😁😁”

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Posted 4 years ago

Thank you so much for the wonderful feedback!

Posted 4 years ago

“My order from Food Service Direct arrived within a week, well-protected from the 90 degree heat, and supported through email notification and tracking info. I'm delighted with their quality of service, expert customer service, and the availability of healthy food products that are difficult to find. Thank you, Food Service Direct!”

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Posted 4 years ago

Hi Sharon, Thank you so much for the feedback! We are happy you found us!

Posted 4 years ago

“I ordered the Land O'Lakes margarine, which I had been trying to find for months. The ordering process was easy and my product arrived earlier than stated. I am very happy with their service!”

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Posted 4 years ago

Hi Nancy, Thank you so much for taking your time to leave us a review! We are happy we have what you were looking for :)

Posted 4 years ago

“Very high quality food and Food Service Direct caters to private individuals.”

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Posted 4 years ago

Hi Sean! Thank you so much for leaving us a review! We certainly appreciate you

Posted 4 years ago

“I’m a first time customer so I didn’t know what to expect, I was very excited to find my favorite cake and placed my order, I kept waiting for my shipping notice to be emailed to me but after four days I hadn’t received one, and I kept going online to my account and it kept saying it hasn’t shipped yet, but that evening I received a email saying it shipped and would arrive the very next day, well I was excited all over again, box showed up, when I opened it all the dry ice had already evaporated and the cakes already were thawing out. The only saving grace was that the cakes were delicious, just as I remembered them, so I’m still on the fence about using you again”

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Posted 4 years ago

Hi Thomas, Thank you so much for the feedback. I can see why you would be on the fence. We did have an issue with our shipping notifications going out. Our IT team has been working around the clock to try and get this fixed. It's never fun to have no idea when your shipment is coming. We also recently completed some shipping tests and have made some improvements to the way we ship temperature sensitive items. We definitely hope you will give us another try!

Posted 4 years ago

“The jumbo lump crabmeat that I purchased was Great. I’ll be ordering more soon. Thank You”

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Posted 4 years ago

Thank you for your feedback! We look forward to your continued business!

Posted 4 years ago

“I love this site and that they offer free shipping most of the time. Fast shipping!”

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Posted 4 years ago

Hi Paulette! Thank you for leaving us a review. We

Posted 4 years ago

“I have placed orders for my store 3 times and the company will send me a tracking number and tell me its on the way and then tell me after the fact that it was canceled. This is bad for business”

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Posted 4 years ago

Hi Danielle! Thank you for much for the review. I am sorry to hear some of your items were cancelled from your order, occasionally we will have shortages and won't be able to fulfill an order in full, but we work really hard to let customers know as soon as possible when that happens. There were some issues with our shipping notifications that our IT team has been working around the clock to resolve. We are really sorry to have let you down on with this order. Please feel free to reach out to our team directly if you would like to chat about this order in more detail!

Posted 4 years ago

“Bought a case of Ciao san Marzano tomatoes. One half were severly”

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Posted 4 years ago

I am so sorry to hear there was an issue with your order! I am not seeing any emails from you to our customer service team. We would love to work with you on a resolution. Please feel free to email us at the email address on your packing slip!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews