FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered individual cream cheese cups. They arrived partially frozen and when they thawed they had a grainy texture and were not usable. I contacted customer service and they told me they were not responsible and I should contact the manufacturer. I will never purchase from Food Service Direct again.”

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Posted 4 years ago

“Food arrived in a timely manner and is an excellent product. I will buy from FoodServiceDirect for this product repeatedly.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Good service. Speedy delivery. Will work with them again!”

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Posted 4 years ago

Thank you so much for the review!

Posted 4 years ago

“I ordered Chicken Kiev, and Another chicken product all were mushed together and busted up. They were also stuck together to where you have to thaw them out to separate them. It’s a huge ball of frozen, torn and stuck together.”

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Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 4 years ago

“Best coffee price!! Super fast delivery!! Will be ordering again soon!!”

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Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“Nobody replies. Certain issuers require human help. I now because I do this for a living.”

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Posted 4 years ago

Hello Sil - I am so sorry to hear there was an issue with your order and that you had not received an email back from our team yet! I took a look and it looks like someone responded to you this morning. We look forward to getting this resolved for you.

Posted 4 years ago

“Peach cobbler was good but when rec box was smashed where crust was broken not enough ice to keep cold until delivery overall good would order from you again”

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Posted 4 years ago

Hi Rita - So sorry to hear there was some damage with your shipment! If you ever have any issues with your orders please reach out and a member of our team will be happy to assist!

Posted 4 years ago

“Great products at great prices and quick shipping.”

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Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“Great service. Had to call to get shipment update though. That’s the only reason it’s 4 and not 5 stars.”

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Posted 4 years ago

Thank you for taking the time out of your day to leave us a review! We are sorry to hear you did not get the automated shipping notifications, that is certainly important information to have!

Posted 4 years ago

“Your shipping info was wrong. I checked your site to see if it had been shipped and it said, "still processing". When I came home the food was in the driveway in 92 degree weather. My philly steaks were thawed but the rest were still somewhat frozen. So the phillys were thrown out. It wasn't until a week later that I got an email saying they were shipped and delivered. Never had this problem before with my order but something went wrong this time.”

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Posted 4 years ago

Hi Debbie - Thank you so much for taking the time to leave us a review! You are correct, there was something that went wrong here and we are so sorry about that. Luckily we have a great IT team who worked round the clock to get it fixed.

Posted 4 years ago

“Purchase of product was easy and it arrived quickly, trackable. Appreciate FoodService for my needs!”

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Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“I can always find what I need for my restaurant. However, I wish the prices were more competitive with the other companies I buy from.”

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Posted 4 years ago

Hi Julie - Thank you so much for the feedback! We are always looking for new manufacturer partnerships to help keep costs low.

Posted 4 years ago

“I received my order of Pastry Pride Whipping Cream very fast. It was easy to check out and I was very pleased to receive my order in a frozen box with dry ice! Everything was still frozen. I will be ordering again. Fast service. Thanks!”

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Posted 4 years ago

Thanks for the great feedback!

Posted 4 years ago

“I was very pleased with my first order from Food Direct. I was disappointed when I went to place my 2nd order and 4 of 8 items I needed were out of stock. However, I understand that all hotels, restaurants, etc...are ramping back up after being shut down. Food Direct did offer alternatives but they were higher priced.”

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Posted 4 years ago

Thank you for taking the time to leave us a review! There are some stock challenges with everyone opening back up, but we are super excited to have the Hospitality Industry thrive again!

Posted 4 years ago

“The products are great. The only thing is by the time it gets here the ice packets aren’t even cold anymore. But the product is usually still good.”

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Posted 4 years ago

Hello - Thank you for taking the time to leave us a review. It's important to us that your order is always delivered at the proper temp. Looking at your order that should be 28° to 32°. If your order ever arrives outside of a safe temp please shoot us over an email and we will do everything we can to make it right for you.

Posted 4 years ago

“Customer service never picked up my call. I had to continually wait a day or to for a text. Never a call back regarding my order. When I received my order it was delivered perfectly”

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Posted 4 years ago

Hi Mitchell - Sorry to hear you have to wait for responses from our team. We are excited to announce we are rapidly expanding our customer service team so we can better assist all of our customers!

Posted 4 years ago

“Fast service”

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Posted 4 years ago

We appreciate the feedback! Thank you for the order!

Posted 4 years ago

“Order delivered a day earlier!”

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Posted 4 years ago

Woohoo! We love to hear things are delivered early!

Posted 4 years ago

“Recent order was received quickly and was packaged well.”

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Posted 4 years ago

Thanks for the great feedback!

Posted 4 years ago

“ordered a case of spiced apples in MAY ,Still dont have them, Trying to get a refund, No response Yet!!!!!”

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Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that your order is delivered in a timely manner. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews