FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good pricing and god Quilty foods.”

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Posted 4 years ago

We appreciate the feedback! Thank you for the order!

Posted 4 years ago

“The frozen item arrived in perfect condition and still hard with no indication of thawing. Looks great and will be ordering again.”

Helpful Report

Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“Good product but Very poor service. We ordered 2 cases of Zevia Zero diet tonic. Upon arriving, 1 case had been wet and was full of mold. We immediately sent pictures depicting the problem. After several emails back & forth Food Service wrote and told us they would be replacing the case. We were very pleased except the paperwork said they were mailing it to our billing address and not our shipping address. After many emails to Food Service asking for them to correct the shipping address, we never received the product promised to us at our shipping address in Indiana and never got a refund for it. Communication at FoodService Direct is very poor.”

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Posted 4 years ago

“Great prices and a pleasure to work with. Had a problem with an order and it was taken care of promptly and professionally.”

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Posted 4 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 4 years ago

“GREAT WEBSITE AND PRODUCTS! I WILL BE ORDERING MORE!!”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Thanks to Food Service Direct I was able to find what I have looked for months for! Arrived faster than I expected ( a wonderful surprise). Will definitely be ordering again!”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“The best customer service experience ever. Great products and prices.”

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Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“Got here quick and food was nostalgic and just what i wanted.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“Great products, super fast delivery.”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Great food and fast delivery”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“I order from this company, (Food Service Direct) and if you ever have any problems or issues with your products they are wonderful at solving the issues for you!! Way to go……all companies should work like this👏 Thank you Food Service Direct👏”

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Posted 4 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 4 years ago

“Excelent product , just what i need for my cakes , Thank you!”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“The order arrived complete and in tact thank you for your service 🙏”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“The employees that I interacted with were very helpful and courteous. The frozen product that I ordered took too long in shipping and consequently were totally thawed on the first shipment and 60% thawed on the replacement shipment.”

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Posted 4 years ago

“Quick ship! Hard to find product delivered to my door.”

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Posted 4 years ago

We are so glad we are able to help you get something that is hard to find in your area!

Posted 4 years ago

“good price , quick delivery”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Just awesome!”

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Posted 4 years ago

Glad to hear you are satisfied with our service!

Posted 4 years ago

“I couldn't find the 2inch apple strudel anywhere, it was our favorite weekend snack treat. FoodServiceDirect had 320 frozen pillsbury mini apple strudels in a box for the equivalent price we'd been paying. Delivery was fast. Product was well packed and well frozen. Every piece was as good as the first. Thank you FoodServiceDirect, we'll be ordering again soon.”

FoodServiceDirect.com 5 star review on 24th July 2021

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Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“I absolutely love the customer service that food service direct offers! They are accurate and quick! All orders are taken care of immediately and fresh! Thank you!”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Excellent service and drinks arrived in perfect condition as well as nice and cold! The only reason I gave 4 instead of 5 stars is that the price is extremely inflated, but since it's the only place I can find the drinks I order anyway.”

Helpful Report

Posted 4 years ago

We appreciate the feedback! Thank you for the order!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews