FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an issue with ups taking too long to deliver my frozen food so it was completely thawed. Foodservicedirect understood and immediately replaced my items. This is a great company and I use them for items I am unable to find locally.”

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Posted 4 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 4 years ago

“Just like the ones in school! Easy to make on nights when you don’t feel like cooking.”

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Posted 4 years ago

“Initially I was nervous because I work with dry ice and was concerned the shipment would arrive thawed. Customer service was attentive and the shipment arrived intact. Thank you.”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“great price. Rapid delivery”

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Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“My kids enjoy the chocolate chip benefit bars. They arrive frozen. Very quick shipping! Thanks!”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Great prices and fast shipping No problems with anything.”

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Posted 4 years ago

“Super fast shipping and reliable, will order again!”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Really pleased with customer service, quick shipping item as described, definitely going to return”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“I never received my order.”

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Posted 4 years ago

Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is delivered in a timely manner I see that one of our customer service reps have email you on August 2nd updating you on your order and requesting your response.

Posted 4 years ago

“Best service out there”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Frozen items arrived as promised and product was great.”

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Posted 4 years ago

We appreciate the feedback! Thank you for the order!

Posted 4 years ago

“This is the 2nd box of expired peanut butter single serve cups I have received in a 3week period. The date is clearly written on the outside of the box. I informed them of the 1st one and sent a photo. They apologized and did handle it well by sending out a new box but then I opened it up and it tasted bad so I checked and the same exact label with the same expiration date which is 7 months ago. So it's not just a little expired. Its ridiculous. I really hope that the next box will be right. They should have removed all of the expired boxes from the warehouse so it couldn't happen again.”

Helpful Report

Posted 4 years ago

Hello, Thank you so much for the review. I do believe one of our customer service reps reached out to you about this being the manufacture date and not the expiration date. Please feel free to reach out to our customer service team if you have any questions.

Posted 4 years ago

“Great prompt service & arrival of product in perfect condition. Will be ordering again. Thank you!”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Easy to navigate site. Good Value on everyday products.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“The case of Yay Milk was delivered when promised, it was package well and we were not charged for the delivery. It becomes too pricey of an item for us to purchase with the delivery included.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“Ordering was quick and easy, i received the item i ordered very quickly. Prices were very fair.”

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Posted 4 years ago

We appreciate the feedback! Thank you for the order!

Posted 4 years ago

“High quality.”

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Posted 4 years ago

Thanks for the great feedback!

Posted 4 years ago

“I have been looking for this relish. It is sweet without being sugary.”

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Posted 4 years ago

We are so happy we could get these to you!

Posted 4 years ago

“Pricing was high but recieved package as stated in invoice”

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Posted 4 years ago

Thank you for the order!

Posted 4 years ago

“Came as hoped for still frozen. Baked up fresh”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews