FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keep up the great work. Thank you so much!”

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Posted 4 years ago

“I bought numerous Owl’s Brew Wicked Margarita mixes to last for a bit of time, but when they arrived, they were less than two months away from the expiration. The bottles were all dusty and dirty as well. Buyer beware. They won’t tell you when the expiration date is and they won’t accept returns. Will never buy from them again.”

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Posted 4 years ago

“The girl on the phone was the greatest and oh so helpful enjoyed doing business with her”

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Posted 4 years ago

“Very good customer service!! Had an issue with delivery and they fixed the problem in a timely manner!”

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Posted 4 years ago

“The first order of dough that I received was fine. The second order of dough that I received was half thawed. The box was filled with water. I looked like the box of dough was thawed prior to shipment and then refrozen and then started to thaw again. It was a total mess.”

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Posted 4 years ago

“Was disappointed. My fault really, but misunderstood. Each of those burgers cost $4+ apiece and this was supposed to be wholesale? On top of that, when it was delivered, the package of dry ice was broken and had spilled all over the two boxes.”

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Posted 4 years ago

“My Italian ice came as it was supposed to and it was frozen.”

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Posted 4 years ago

“Shipping was fast, accurate and the products came fresh and well packaged. The spelt tortillas are the best!”

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Posted 4 years ago

“Everything was fine and packaging was excellent and the delivery was Swift.”

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Posted 4 years ago

“Chicken was defrosted when it arrived.”

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Posted 4 years ago

“Disappointed that it wasn't packaged better with dry ice in the Styrofoam box insert. By the time I received the order, the ice was melting and coming through bottom of outer box. I guess it wasn't a good idea to order this in the middle of summer. When I opened the Styrofoam I saw that almost half of the cups must have partially thawed and frozen again because they had ice crystals all on them. I spent too much money on this to receive in that condition. I do not plan to order this again.”

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Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 4 years ago

“My shipment was delivered and my mother in law was very pleased with her order.”

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Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“A great place to shop and very reliable!!”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Pleased with shipping times, but product arrived damaged. I ordered a few cases of buns and many buns had the top layers of crust peeled back and several buns in each bag were completely unusable. Totally torn to pieces. I’m unsure if the dry ice packed in the box was to blame, or the fact that the package needed to ship across the country to me in CA. Disappointed either way”

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Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 4 years ago

“Normally I’m very happy with delivery, but this time they came in the evening and dry ice was completely melted and pizza logs were kind of soggy. Not frozen. I received delivery notices and saw they were out for delivery since early that morning, but didn’t get them until evening.”

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Posted 4 years ago

“Excellent service, quality foods. Easy to order and always packed well and delivered in timely manner.”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Every time I order I get exactly what I want.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Deliver was correct and on time.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Product was exactly how it was described and delivered on time . Very satisfied”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“I love the water. The service I get is equally superb. I wouldn't buy from anyone else unless these people were out of stock.”

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Posted 4 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews