FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my order but it was late, not frozen, and very wet inside. I have ordered from you many times and have been satisfied and understand things are not moving as well because of Covid, but it is a lot of money to have it arrive like that. Just thought you should know.”

Helpful Report

Posted 4 years ago

Hi Sharon - Of course, we always want to know when our customers have an experience that might not be the best. If you have not already, please send us over an email so our team can get this resolved for you.

Posted 4 years ago

“My recent personal order (not for commercial use) was processed easily, shipped promptly, and exactly what I ordered arrived in excellent condition. I will gladly use FoodServiceDirect in the future.”

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Posted 4 years ago

Hi Michelle! Thank you so much for taking the time to leave us a review. We truly appreciate your business.

Posted 4 years ago

“Glad to find a place to get Kahns hot dogs Packaging is excellent Now get some more kahns hot dogs in stock”

Helpful Report

Posted 4 years ago

Hi William! If you don't tell everyone how great the Kahn's dogs are there will be more for you ;) Please give our team a call and we can see about special ordering these for you!

Posted 4 years ago

“Size and taste were perfect. There were quite a few (>25%) that were broken, but was able to use them for other things. I will buy these again.”

Helpful Report

Posted 4 years ago

Hi Jeannette - I'm so sorry to hear there was some damage! Anytime there is an issue with your order please shoot us over an email. We would love the feedback so we can work on packaging, but also to make sure you are satisfied with your order.

Posted 4 years ago

“Even though the shipping is very high this is the only place we can find to purchase our Kahns hotdogs. They were really great about notifying me when they finally could get them in again.once ordered the response was also very fast. We have happy customers again!”

Helpful Report

Posted 4 years ago

Hi Deborah! This is a hot commodity! If you ever want to reorder and the website says "out of stock" give our team a call and we can special order them for you! Also if you sign up for text messages we do sometimes run free shipping coupons!

Posted 4 years ago

“Great selection. Wonderful packing and shipping methods to keep food fresh and safe. Thanks.”

Helpful Report

Posted 4 years ago

Hi Carolyn - Thank you for the wonderful feedback! We are always working to make sure our packing and shipping is top notch for our customers.

Posted 4 years ago

“It’s a good place to find products when can’t find them anywhere locally.”

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Posted 4 years ago

Hello! I am so happy we could help you find what you need :)

Posted 4 years ago

“CUSTOMER SERVICE WAS VERY HELPFUL IN RESOLVING ISSUE”

Helpful Report

Posted 4 years ago

Hello - I am so sorry to hear you had an issue, but happy to hear our team was able to get you the help you needed!

Posted 4 years ago

“my husband and I are 72 years old which is considered elderly. I also have asthma and chronic bronchitis. Therefore, we order all of our food at the local grocery. I could not find fruit and vegetables that I could see. I saw the ad for this company and decided to give it a try. The company has given us the ability to eat better and I actually am cooking more. We really enjoy this service.”

Helpful Report

Posted 4 years ago

Hello! Thank you so much for the lovely feedback. We are so happy to hear you are eating better and cooking more.

Posted 4 years ago

“It was an easy transaction. The Acai base is AMAZING! Great flavor”

Helpful Report

Posted 4 years ago

Hi Dawn! Thank you so much for the wonderful feedback!

Posted 4 years ago

“Ordering was easy, product as described.”

Helpful Report

Posted 4 years ago

Hi Jewell! Thank you so much for taking the time to leave us a review! You are a real gem ;)

Posted 4 years ago

“Our order was processed, shipped and delivered in great time! However, the account updates via email were not great. It seemed the updates on the account status where not accurate, behind actual timing. I received the order is processing update the day the items arrived, which, caused much concern the items would actually be late.”

Helpful Report

Posted 4 years ago

“The pastry cups were very well made , tasted great ,the only things stopping me from a 'VERY GOOD' rating was that 6 cups had a piece of pastry broken on the rim....it cud have been the fault of the delivery company. the 1st batch of treats l made was loved by the neighbours who tried the finished tarts that l made.... they are all elderly people who are hard to impress..... they all raved about them...... one other thing l had to ask(l sent you an email) if the ...cups had to be baked ....the response eventually came back as no.....Thks”

Helpful Report

Posted 4 years ago

“First time customer wrong item initially shipped, however, they replaced it with the correct item at no charge. Would recommend them and will not hesitate to order from them again.”

Helpful Report

Posted 4 years ago

“Only complaints are excessively high prices and no options to purchase smaller quantities.”

Helpful Report

Posted 4 years ago

“I purchased gluten-free bread mixes from FoodServiceDirect and was very satisfied with their communication regarding my purchase, the price charged, the speed of the delivery, and the quality of the product. I will buy from FoodServiceDirect again.”

Helpful Report

Posted 4 years ago

“Excellent service and fast shipping”

Helpful Report

Posted 4 years ago

“Product received was exactly the items that were ordered and on a timely schedule.”

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Posted 4 years ago

“These knackwurst are SO good! My Mom is German and she just loves them! 😍”

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Posted 4 years ago

“The product is just as described, but the dry ice bags were all drained and the box was soggy when it arrived. Product was cool but not frozen as it should have been.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews