FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order sat in the apartment office for 8 days because I NEVER received an email telling me my order had shipped. I never received a way to track my order.”

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Posted 4 years ago

“Never received the honey Said it was delivered but it was not”

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Posted 4 years ago

“Cookies are yummy and came on time. Only thing is I wish the expropriation date was later than it is.”

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Posted 4 years ago

“FoodServiceDirect was a lifesaver for us during the pandemic. We chose to stay at home and there were several items that we were unable to find, until I discovered FoodServiceDirect! We were using powdered butter and our kitties were sad without there Deli Ham treats. When we look back on how we survived this Global Pandemic we will be eternally grateful for FoodServiceDirect.”

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Posted 4 years ago

“excellent service i highly recommend this company”

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Posted 4 years ago

“Easy to navigate the website and order, and my items were shipped very quickly. I will be using FSD again in the future.”

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Posted 4 years ago

“Food service direct provides the BEST of everything--product selection, shipping, customer service, if you need an assist or simply have a question; & website ease of use! My last rep. was very attentive and helpful quickly re: UPS status.”

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Posted 4 years ago

“I got my Maxwell House 4 cup filter packs at an acceptable price & will continue to order as needed. Received a timely delivery. I would recommend this company.”

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Posted 4 years ago

“Excellent service. Speedy delivery and great packing job. Thanks for such good customer service.”

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Posted 4 years ago

“I love the product. According to your website, shipping was estimated at 4 days. I placed my order on May 28 and did not receive my product until June 8. Ordinarily this would not be a problem. However, I am out of the country more than not. I had to plan to place my order so that I would be home to receive the order so it wouldn’t sit outside I’m the sweltering Houston heat. On top of that, the shipping cost was 70% of the product price. I love the product and want to reorder, but, probably won’t due to these 2 factors.”

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Posted 4 years ago

“Customer service was very nice and helpful. Timely delivery.”

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Posted 4 years ago

“This company is excellent. I'm so glad I could order the wonderful Vegan Cheese created by Violife here on this company as it's my favorite vegan cheese. I had searched many other companies and no, none were available except for this wonderful company. Re-order here, definitely yes when it gets to the point that I need to get more.”

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Posted 4 years ago

“Food service direct. Always excellent service and fast shipping been very happy with them.”

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Posted 4 years ago

“My pretzels came warm. Box was soaked. The salt it came with had a hole so salt was everywhere. Would not recommend”

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Posted 4 years ago

“Not terribly impressed. Ordered 2 cases of Seafood Base and only received 1. Emailed customer service, with no response. Had an email come through showing they shipped another case, but still have not received the second case.......”

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Posted 4 years ago

“I bought sauce in early June 2021. Great communication about the status of my order. Fast Delivery ! I will buy again !!!”

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Posted 4 years ago

“I appreciate the quick delivery of foot long hot dog buns that I have ordered. They are extremely hard to find locally and I can depend on Food service Direct to make it just in time for my events.”

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Posted 4 years ago

“Fast service, GOOD FOOD . Highly recommended”

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Posted 4 years ago

“I ordered the Richs Long John's uniced. Absolutely 💯 perfect ! The were delivered as advertised . Very please with FoodServiceDirect ! I will be ordering from them again 🙂”

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Posted 4 years ago

“I was extremely impressed with my experience with food service direct. They had the best price and super fast shipping!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews