FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,961 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is wonderful. Delicious cinnamon rolls. I would have liked a sheet of instructions included in the shipment and much more hot ice to keep the rolls frozen, but all turned out fine!”

Helpful Report

Posted 2 years ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 2 years ago

“the service is great order are place and shipped on time”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“I placed an order and two days later (the day before I was supposed to receive them) I received an email that "due to supply chain issues" my order was canceled. Not delayed, or even on backorder, just canceled.”

Helpful Report

Posted 2 years ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“I have not received my order as of 10/23/23.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility on 11/06/2023, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 2 years ago

“I have ordered over the last 2 years. The online ordering was a little glitchy at times, until recently. Thanks for updating your ordering system. Delivery has always been great. I believe that is part of you choosing UPS as your carrier. Most other restaurant services use FedEx, which is inferior!”

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Posted 2 years ago

Thank you so much for the kind words! We appreciate it. See you soon.

Posted 2 years ago

“product came early in a very well packaged box. This was a first time order and we will do it again”

Helpful Report

Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Great products great delivery”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business!

Posted 2 years ago

“I always thought this site was only for companies, but as an individual who couldn't find the items I wanted except on your site I ordered. I was greatly surprised at how easy and economical everything was. Thank you for allowing me to purchase.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“I was so happy to find this product, but they sent the wrong item. Yes customer service for correction was super responsive and easy to work with for the error. However a week later and I still don’t have the correct product. It took less than 3 days to get the wrong product.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do see that your item has shipped from our warehouse this morning. You will be sent a tracking link to the email on file. Please if you have any questions please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“I did not receive my order.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 2 years ago

“Delivery was fast and you can't beat the quality of these biscuits- we can't go back to canned after these.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“A lot of my packs were either missing one,broken,or one stick is shorter than the other-but why?”

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Posted 2 years ago

Hello, Thank you for the feedback. We have to here there is an issue with your order, ill be happy to help. I have sent you an email requesting more information on your order. At your earliest convivence please respond so we can assist. Thank you.

Posted 2 years ago

““FoodServiceDirect” went above and beyond when more than half my order was damaged in shipping, through no fault of their own. They re-issued that part of the order and it was here in TWO days! No additional charges-just the original amount.”

Helpful Report

Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“I Order a week ago still haven't received my order. Haven't even received a confirmation that they have shipped yet.. So I can't give a good review..”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do see that your order has shipped from our warehouse. An email with the tracking link has been sent to the email on file for this order. Please if you have any comments or concerns feel free to reach out to us anytime, we would be happy to help.

Posted 2 years ago

“I use carnation no added sugar breakfast powder from FSD because it has disappeared everywhere else. It always comes in a timely manner, well packed (other vendors failed there) and if I used more bulk items you would be my go to for sure!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“packaged very well, fast service, couldn't believe it got here that fast....will continue to by from Food Service, have now for awhile....truly appreciated..”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Charged me for my order then said they couldn’t fulfill the order due to supply chain issues then failed to give me a refund. Still waiting and no communication or refund from them. Crooked company!! Beware”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Since you were not charged for this order the pending hold will be lifted. If you have any questions please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“It was good & satisfactory.”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“My Father has really enjoyed the breaded chicken wings he purchased. He has been looking for something like these in all the local stores. They're just like the ones he used to eat at his local restaurant.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Excellent service! Thank you!!”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,961 reviews