FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,962 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,962 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service! Thank you!!”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Very easy to order and they are very good at communicating with order updates. I was very impressed!”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“I have a small business and we make our own sweet treat items. I have made a cookie for years that requires fruit-flavored marshmallows. I used the common citrus-flavored marshmallows until I found the Lucky Charms variety. My customers loved the flavor but I had difficulty finding them again. Upon an online search, I found your site and ordered a case plus a case of plain Jet-Puffed. I was extremely happy with the prompt delivery and the exceptional packaging of my order. Thank you for your excellent service!”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Item was dry and nasty my customers were complaining about the donuts.”

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Posted 2 years ago

Hello, Thank you for leaving us a review. I do apologize you are un happy with your order. Our customer service team will be more than happy to help you find another item. Please feel free to reach out to us anytime.

Posted 2 years ago

“Shipping took way way too long. A month.”

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Posted 2 years ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. I do see that the item you ordered has a processing time of 3-4 weeks but I do see that it was shipped in 2 weeks and delivered to you soon after. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 2 years ago

“Very happy with all aspects of my experience.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I purchased a product I saw on their website and was sent a less expensive, different product from the same manufacture. It took many, many calls, and a lot of arguing before their customer service representatives would give me a credit and return the product. It was such a huge waste of time. All they cared about was figuring out if the manufacturer made the mistake or if they did not one of the four or five different people that I spoke to actually cared that I was the customer with the wrong product. The same product that they don’t have available is still on their website.”

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Posted 2 years ago

Thank you for leaving us a review. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. Ill be happy to assist. The item that you ordered comes from a specialty vendor. We request images of the product received, lot code, barcode, ect to make sure that this issue does not happen again. We would hate for our customers to continually receive the incorrect product. Thank you.

Posted 2 years ago

“Love the fact my frozen food came frozen in a cooler and shipped in a timely manner.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Love this company! Great customer service and they do an amazing job with packing and shipping!”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Food was delivered on time and still frozen. The Sara Lee coffee cakes are very good.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Easy to place order; arrived quickly.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Prompt shipment, though clarified butter (ghee), doesn't have to be frozen.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 2 years ago

“The stuff came fast and was packaged well.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“I ordered the 4oz breaded cod fish. They are beautiful and meaty, not too much coating. I was surprised how they looked after fried. This product excellent.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 2 years ago

“My pork tenderloin came frozen after 5 days travel and was surprise to see it still frozen. Will order again”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“While I am very annoyed that this order sat unfulfilled for a week after it was placed and I was not notified that the order had been cancelled, when I finally reached customer service, the issue was explained promptly.”

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Posted 2 years ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. An email should have been sent to you by our purchasing team, I apologize if you did not receive it. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order.

Posted 2 years ago

“Frozen products were actually delivered at frozen state.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Excellent and fast service . Highly recommended. My go to for my food truck.”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Products were timely delivered, and they were just as we ordered. Great product and easy to order. Even with shipping, the total cost was less than Amazon’s.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Item has not shipped and it has been a week. Website said item was in stock. Had to reorder elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility with in the given time frame and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you would like to cancel please reach out to us, we will be happy to help!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,962 reviews