FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,961 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was unbeatable. “Expensive” up-front but in the long run it will save us $$$ which as a business owner, that’s what you’re looking for!! FSD delivered again!!!”

Helpful Report

Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Great service for an online company.”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“The delivery was on time like they said and packaging was good. It’s my first time ordering and I will continue to do so. They have a product that I love using.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“My order was canceled a week after placing in. Website had the items were available, but I was sent a message that said the items were out of stock. Very disappointing.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“Very fast shipping and well packaged. I buy frozen products and they always arrive in good condition and still frozen solid.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Very quick delivery time and awesome packaging”

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Posted 2 years ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 2 years ago

“I ordered the acai sorbet, I love this stuff for breakfast. Great service and fast delivery. Thank you!”

Helpful Report

Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 2 years ago

“Product arrived when they said it would. Thank you.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“I received part of my order & it was all good. But the rest of the order is not here. No communication about where the rest of my order is.”

Helpful Report

Posted 2 years ago

Hello, thank you for the feedback. Ill be happy to assist. I took a look at your order and saw that it shipped out of our warehouse earlier this week. A email with the tracking link was sent to your email on file. I also saw there was a delay with UPS. If there is an issue with your order because of this delay, please feel free to reach out to our customer service team we would be more than happy to assist.

Posted 2 years ago

“Fast shipping and provided timely updates about delivery time. Product was packaged well & arrived in perfect shape. Will purchase from them again.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“I got my order within 5 days of ordering it. It came frozen solid on the price was great. This would be my first choice on ordering any bulk food”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Great as always. Cakes freeze well and thaw out perfect.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Expensive but tasty it was packaged very well”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“My chicken was shipped out fast and packaged very well, still very much frozen and when I cooked the chicken, it taste just like the chicken I get from local restaurants. Very happy with the service and the quality of the food”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Yes, delivered to my front door, I'm very happy your company was able to correct the shipping address from the wrong dialog box .”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“This is the only popcorn chicken my picky eater likes! Everything was frozen and delivery was perfect. I will keep coming back!”

Helpful Report

Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“I will use this supplier again. Price and delivery were great.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“I could not find this ice cream anywhere, and you guys had it! I can’t tell you how happy I am with the service, the delivery and everything! I will definitely be buying from you again”

Helpful Report

Posted 2 years ago

“Very reliable, great value, great quality, will continue to use.”

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Posted 2 years ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 2 years ago

“Great company! Great fish! I will order again!!”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,961 reviews