FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a high quality kitchen matt from FSD. Great quality product and great service”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Always have what I need. My items come right away I will continue to order with you”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Have ordered maple leaf duck numerous times Always good and great service”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 2 years ago

“I should have confirmed the prices and sizes for the item I bought more carefully, but I assumed bulk sellers normally had good prices & that, at worst, it was unlikely to be substantially more expensive than I paid at the supermarket. So when my local supermarket was temporarily out of stock for a snack item I often buy many of during each shopping trip (at a price of $1.09 to $1.59 per unit, depending on current supermarket promotions), I searched online for somewhere to buy this item & your website was in the search results. The smallest order possible on your website cost about $50, but I thought I might as well stock up on these items, as I had plenty of room in my fridge and I eat them often. I was surprised when I only received 10 units for my full order, meaning the cost had been about $5 per unit (i.e. between just over three times and almost five times more per unit than the cost at a normal supermarket). Your website does list the number of units included as part of the ordering info, so it’s not deceptive in that sense, but I also can’t imagine why anyone would order an item at these prices unless they made a careless mistake, as I did. Selling common items at over 300% markup seems to me like a grey-area business practice—even though the info is listed, relying so blatantly on the carelessness of customers to make money just seems to me like an unethical business model. In fewer words, I do accept that I was a sucker here and that this was my fault in that sense, but I also think it’s ethically wrong to use this sort of business model and that both of those observations can be correct. Obviously, I won’t buy anything from this company again.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We have a wide variety of products for all budgets. If you have any questions about a listing or a product please feel free to reach out to our customer service team we would be happy to help.

Posted 2 years ago

“Items arrived in-tact as advertised. Great shipping time and fees. Worthy of repeat business. Thanks.”

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Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you again soon.

Posted 2 years ago

“Very good products, and prompt delivery in great condition!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Fast delivery!!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“My ice cream showed up melted and the top had opened”

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Posted 2 years ago

“Food Service Direct are awesome, and they sell the best tasting hamburgers around anywhere. The 4oz TNT burgers are the bomb. Shipped very fast and shipped in coolers and dry Ice. I have had 3 orders in the last month and a half.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Great product and service!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Package did not arrive in good condition.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Very good service. We are pleased with our purchase.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Excellent products, quick shipping, and great customer service keeps me coming back.”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 2 years ago

“Quick service and delivery highlight every transaction..Need it, get it..nothing more difficult than that..”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“I have been with FSD for years and along the way we have had some hiccups but they always went the next step to help straighten out issues. products are great. no issues. shipping could add more dry ice, when ask for it AND will pay extra for it. Keep up the good work Jack Janisch”

Helpful Report

Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Very fast and accurate delivery. Please buy with confidence from this company!”

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Posted 2 years ago

Thank you so much for the kind words! We appreciate it. See you soon.

Posted 2 years ago

“Just wish they’d offer free shipping a couple times a year- they do on some things but not most things”

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Posted 2 years ago

Thank you for the feedback. Our marketing team is always running promotions Please sign up for our Attentive program. By signing up for Attentive you can be notified when we have any promotions running (Free shipping, 10% off, sales, and discounts).

Posted 2 years ago

“First time experience, went very well. Bought a few cases of Walking Taco Doritos for a party as I could not find these particular bags locally. Web site showed they were in stock and when they could ship. After ordering, they arrived on time and in good condition.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Item was EXACTLY what we wanted, taste was amazing!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“I ordered for a private charter business but they expired in less than a month so we can no longer use.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. We do apologize if the item you ordered has an expiration date within a month. While we are a wholesale online realtor we understand some of our home-use consumers may not finish their products within the given timeframe. Please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews