FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve only ordered 1 time and was so impressed I’ll be ordering more and highly recommend others to as well!”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Looking for Honey Crisp Applesauce and found it on this site. Ordered and received quickly. Will buy again.”

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Posted 4 years ago

“Keep up the great work. Thank you so much!”

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Posted 4 years ago

“The girl on the phone was the greatest and oh so helpful enjoyed doing business with her”

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Posted 4 years ago

“Very good customer service!! Had an issue with delivery and they fixed the problem in a timely manner!”

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Posted 4 years ago

“My Italian ice came as it was supposed to and it was frozen.”

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Posted 4 years ago

“Shipping was fast, accurate and the products came fresh and well packaged. The spelt tortillas are the best!”

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Posted 4 years ago

“A great place to shop and very reliable!!”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Excellent service, quality foods. Easy to order and always packed well and delivered in timely manner.”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Every time I order I get exactly what I want.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Deliver was correct and on time.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Product was exactly how it was described and delivered on time . Very satisfied”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“I love the water. The service I get is equally superb. I wouldn't buy from anyone else unless these people were out of stock.”

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Posted 4 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 4 years ago

“I had an issue with ups taking too long to deliver my frozen food so it was completely thawed. Foodservicedirect understood and immediately replaced my items. This is a great company and I use them for items I am unable to find locally.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 4 years ago

“Just like the ones in school! Easy to make on nights when you don’t feel like cooking.”

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Posted 4 years ago

“great price. Rapid delivery”

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Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“My kids enjoy the chocolate chip benefit bars. They arrive frozen. Very quick shipping! Thanks!”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Great prices and fast shipping No problems with anything.”

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Posted 4 years ago

“Super fast shipping and reliable, will order again!”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Really pleased with customer service, quick shipping item as described, definitely going to return”

Helpful Report

Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews