FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great way to fill the pantry and shop less. Buy by the case if it’s something you use often.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“Great delivery, price,& yummy cookies.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“This company is awesome, they let you know when it is shipped, kept you informed of anything would be delayed and helped you if your frozen product is spoiled because of transportation, what to do. Very professional first and top class.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Fast and hassle free delivery. I ordered a frozen item and got it as it is.”

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Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“Good quality”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“Very satisfied.”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“Good prices and delivery on time”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Quick fast service and shipping”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Couldn’t find follow your heart grated cheese for vegans anywhere food service direct came through ordered by case if you have room in your freezer no more going crazy from store to store order from food service direct now”

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Posted 4 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 4 years ago

“Great flavor”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Exactly what I ordered & delivered quickly”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“I am in love with FSD... I enjoy the value selection and mostly that it comes right to my door”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Had a problem with damaged shipping container, though no fault of Food service Direct, they rectified the problem immediately.”

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Posted 4 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 4 years ago

“The prices are very reasonable and the delivery prompt.”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Chili arrived on time & still fully frozen. 😊 We took one bag down to our family reunion for Frito/taco salads (always a big hit!), then I've been “farming out” the other bags to family since it’s too much for my husband & I to eat! ;)”

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Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“Great order was delivered on time”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“fast service. had what i couldn't find anywhere else-El Yutaceta hot ssauce packets, arrived quickly”

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Posted 4 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 4 years ago

“I love the light brown rice I purchased. I can’t find it in my area anymore- so happy to have found a source!!”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“Nice to still be able to order products that have been removed from the grocers shelves.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“Food Service Direct was the only company I could find online that had the candy I was after. After ordering it, my order was delivered even earlier than what the internet said to expect the shipment. It was good and not stale. I was very, very pleased with my ordering experience from Food Service Direct.”

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Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews