FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Choc cake is soooo delicious. Delivery of cake was packed nicely. Item still cold thumbs up”

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Posted 4 years ago

“I received my order very fast. I’m very happy with the quality. The only thing I would like to have a paper receipt included with my order”

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Posted 4 years ago

“Ordered 3" mini-pie shells for pecan pies. Shipment arrived in time to make a batch of mini-pies for a festival we were a vendor at. Was skeptical about a "factory crust" but glad we took a chance. The crust browned nicely and held up to the long pecan pie cook time without burning. Customers actually returned to our vendor booth and bought more pies.”

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Posted 4 years ago

“Food Service Direct had all the products I requested however, there was no dry ice as stipulated! Everything was defrosted. Had to throw it out..”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Love these waffle cones. Shipping was terrific. Very small amount of breakage. And everyone loved the taste of them”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“My first order of 50 # of black beans were delivered on time and were of the quality advertised.”

FoodServiceDirect.com 5 star review on 26th September 2021

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Service was prompt and reliable with respect to delivery of a food package.”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“I am quite pleased that I could order the hard to find CountryTIme in 14oz bags from Food Service Direct....my order was shipped promptly & in good order”

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Posted 4 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 4 years ago

“Prompt service and items in stock”

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Posted 4 years ago

Thanks for the great feedback, we appreciate it!

Posted 4 years ago

“Great pizza”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“First class setvice”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Delivered early the day it was estimated to arrive. Good packaging”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“The best flour for pizza. Been using for 2 years and never disappointed. Every Monday pizza night!!”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“You see a company at it’s best when things go wrong. I ordered pretzels for an Oktoberfest party. They were sent ups in foam lined boxes with hot ice. Unfortunately they were lost in transit for days and days. When they arrived half the order was missing and the other half was thawed. food Service Direct offered to replace the pretzels but it was too late. Instead they gave me a full refund the same day I spoke to customer service. I have had good experiences with them in the past but fixing things when everything goes wrong says more about the people you are dealing with”

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Posted 4 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us.

Posted 4 years ago

“Great donuts, tasty. Shipped super fast in well designed packaging. Don't change anything, you got it all correct.”

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Posted 4 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 4 years ago

“Awesome, delicious, enjoyable, tasty, good and nice”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Good prices, quick delivery huge selections”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“I LOVE IT GOOD PRICE AND ALSO ARRIVED IN A GOOD TIME”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Food received in excellent condition”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews