FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome, delicious, enjoyable, tasty, good and nice”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Good prices, quick delivery huge selections”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“I LOVE IT GOOD PRICE AND ALSO ARRIVED IN A GOOD TIME”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Food received in excellent condition”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Great way to fill the pantry and shop less. Buy by the case if it’s something you use often.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“Was not delivered intime for the occasion, was delivered three days after the projected delivery.”

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Posted 4 years ago

“Great delivery, price,& yummy cookies.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“This company is awesome, they let you know when it is shipped, kept you informed of anything would be delayed and helped you if your frozen product is spoiled because of transportation, what to do. Very professional first and top class.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Fast and hassle free delivery. I ordered a frozen item and got it as it is.”

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Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“Good quality”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“Terrible communication Order arrived almost 2 weeks late Half the order arrived”

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Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that your order is correct when delivered. Please shoot us over an email and we will do what we can to make this right for you.

Posted 4 years ago

“Very satisfied.”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“The gloves are what I anticipated. Not in love with the price but it's decently competitive these days since covid. Only giving 4 stars because the ship time was a bit later than expected and I've had probably 5 gloves per pack rip when applying them. Will order again.”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Good prices and delivery on time”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Quick fast service and shipping”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Couldn’t find follow your heart grated cheese for vegans anywhere food service direct came through ordered by case if you have room in your freezer no more going crazy from store to store order from food service direct now”

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Posted 4 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 4 years ago

“Great flavor”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Exactly what I ordered & delivered quickly”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“I am in love with FSD... I enjoy the value selection and mostly that it comes right to my door”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“The bottom trays the cannolis shells were all broken I couldn’t use them for my customer she got 48 cannolis instead of 60”

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Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews