FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,967 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed cinnamon buns for a wedding. Worked out great. They were beautiful and a huge hit!! 24 rolls which I cut into 7 pieces, yielded 168 perfect buns!!”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Great service and price”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“I love this store it's like buying in bulk food that's already pre-made”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Very reliable and good quality”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“Excellent service. Reliable delivery.”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Still did not receive my order. First update, something happened to my items and UPS could not deliver and had to contact the shipper. It out shipped the second time and still not received it. UPS was supposed to have it delivered by yesterday 9-24-21, but no update on their system yet as to what happened. Just says to check back tomorrow.”

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Posted 4 years ago

“Fast delivery and product looks great.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“The product was packed good with enough ice and insulation so that it remained refrigerated and arrived as scheduled. The price was higher than other places but the other places were out of stock or unavailable to me.”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“The bread I ordered was OLD! Dried out and inedible. Such a rip off.”

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Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with images and item details and we will do what we can to make this right for you.

Posted 4 years ago

“Foods good Quality good”

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Posted 4 years ago

“Excellent service and products. I'm very happy with my purchases and will be back for more!”

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Posted 4 years ago

“Price is good delivery time a little longer than expected 😋”

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Posted 4 years ago

“I was very pleased. It was delivered in perfect condition.”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Nice packages. Arrived in a timely manner and in good conditions.”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“I was able to order exactly what I wanted. It was shipped immediately... which involved staying cold over a dormant, non moving weekend... but I live in CO so that worked.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“First, just the way it was package showed a well company. Second, the salami tastes is awesome.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Choc cake is soooo delicious. Delivery of cake was packed nicely. Item still cold thumbs up”

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Posted 4 years ago

“I received my order very fast. I’m very happy with the quality. The only thing I would like to have a paper receipt included with my order”

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Posted 4 years ago

“Great to find a source for Roots Açaí. Wish shipping was a bit quicker, but it did have to travel across the country.”

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Posted 4 years ago

“Ordered 3" mini-pie shells for pecan pies. Shipment arrived in time to make a batch of mini-pies for a festival we were a vendor at. Was skeptical about a "factory crust" but glad we took a chance. The crust browned nicely and held up to the long pecan pie cook time without burning. Customers actually returned to our vendor booth and bought more pies.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,967 reviews