FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give 5 stars but for the checkout procedure thats azero”

Helpful Report

Posted 4 years ago

“Did not receive what I ordered and cannot get a refund or any kind of service, I have contacted them 3 times. Customer service sucks”

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Posted 4 years ago

“Follow up after an issue ...wasn’t good at all.”

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Posted 4 years ago

“Most of my order was smashed, uneatable. But couldn't blame it on anyone in particular due to multiple handling. Was upset, due to the money lost and food wasted. The container was busted, one of my dry ice bags had exploded. Didn't take a picture. My package arrived in Charleston WV around 8:00am on the 24th didn't see it till the following day.”

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Posted 4 years ago

“The freight company has been a nightmare! Promises promises...”

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Posted 4 years ago

“Only 2 cheesy breadsticks from 1 pack had cheese in it. Ordered Beacon street cheesy breadsticks right after that. Gave it 2 stars instead of 1 because bread part is delicious. More delicious than that of Beacon street but without cheese it's just a bread stick ;( will try to add video tomorrow. Will try to return the product”

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Posted 4 years ago

“Box inside was ripped open and the product was smashed and damaged”

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Posted 4 years ago

“Don’t appreciate offering free shipping on anything above $750.. Real turn off. No incentive there at all.”

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Posted 4 years ago

“Your website is not intuitive.”

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Posted 4 years ago

“I was highly disappointed when I received the crab cakes, as they were room temperature. So I have NO idea how long they've been sitting out. So needless to say, I threw out $50 worth of seafood. I will no longer order from this place again. I got the notification that they had been delivered and when I got home (about 6 minutes afterward) they were warm to the touch. I ordered on February 12th and received them on February 24th.”

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Posted 4 years ago

“Have not received my order yet....shipping sucks”

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Posted 4 years ago

“Did not get one of the items ordered!”

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Posted 4 years ago

“Food arrived completely thawed out.”

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Posted 4 years ago

“Nobody there to respond to problems.”

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Posted 4 years ago

“Slow shipments”

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Posted 4 years ago

“Said I was supposed to get Saturday or Monday still haven't gotten yet 🤷‍♀️”

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Posted 4 years ago

“I just had an order delivered and notified my order was fulfilled but I only received 4 of the 12 items ordered.”

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Posted 4 years ago

Hi William, Sorry to hear about this. One of our team will be in touch to get more information and fix this for you.

Posted 4 years ago

“I order wrong product because of the picture you show for the product. I thought i ordered homestyle but i ordered wide tnt burgers. You should show correct picture of product. Not happy!”

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Posted 4 years ago

“Glad I found a reliable supplier because yikes! Over 2 weeks to ship stuff I coulda walked to your location and pick it up”

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Posted 4 years ago

“I ordered formula 409 refill. It ws shipped but on the way to my place it was found the box is damaged reportedly. UPS sent it back to the company. set emails many times but barely got back. But then finally i got refund. I don't know If the product was fine or not. I am also not sure if customer service is just too busy this time around or not good from the baseline. But I can say customer service is not great. telephone number is only message. Nobody calls back. Email worked, it took long time though.”

Helpful Report

Posted 5 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews