Frost Nyc Reviews

Name: Frost Nyc
Rating: 4.41

4.4 Rating 1,743 Reviews

86 %

of reviewers recommend Frost Nyc

4.4

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality jewelry for the price”

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Posted 6 years ago

“The Service was Prompt@ The Quality was Great...Thanks FROST...”

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Posted 6 years ago

“Very satisfied with service and product.”

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Posted 6 years ago

“I have bought a cross chain from Frost Nyc. First they didn't send it on time, I have got it in the very last minut after contacted them. Then they send me different one without to ask me ,said that they don't stock it anymore .They did offer me 20 dolars to keep it or to send it back within two week ,but I was away for two weeks,I explained it to them but stil same conditions. After all of this I have to pay tax because I live in UK. First letter show that I need to pay almost same with the chain price.After contacted everybody so many times and getting mad before my holiday the wrong chain arives. Back from my holiday found a letter from the tax office asking me to pay half price of the chain. Now i have to pay more and keep the wrong chain.😔Very disapointed,I didn't expect this after readig all good reviews. Finally they have been very kind and offered me 100 dolars to keep the chain or to send it back without to pay the return postage.For this I have to increase the stars to four! Happy at the end!😃”

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Posted 6 years ago

We do apologize that you were not happy with our service we do see that we have reached out multiple times to help rectify this issue for you with no success. We are very sorry that you were not happy with the item that you ordered, it seems that it was a fulfillment error. We did offer you a partial reimbursement to keep the item or you may have returned it within our 15 day return policy. Also please note that we have no control over duties and fees that you may have been charged as that is up to your local government. Please contact us at your earliest convenience and we will be more than happy to rectify this issue for you; our number is 888-485-1061.

Posted 6 years ago

“It's ok”

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Posted 6 years ago

“Good Product”

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Posted 6 years ago

“Did. What they said they were going to do good business”

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Posted 6 years ago

“I called after I placed my order and the receptionist was very helpful my order arrived on time was a little smaller than the picture but I’m overall satisfied 😎😎😎”

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Posted 6 years ago

“Hi i have been a fan of Frost NYC for a long time. I was very pleased with the quality and craftsmanship of the King Tut Ruby ring. I plan on ordering much more gold trinkets and chains very soon! Plus the customer service is second to none! Excellent company. Stanley James Cannon from Florida...”

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Posted 6 years ago

“Very Reliable,only gotten 1 product but I’m sure I’ll get more in the future shipping is quick”

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Posted 6 years ago

“If the service I received is indicative of your overall Customer Service many of your customers can not be pleased. I returned an item for a refund on Friday, February 22, 2019, you received it on Tuesday, February 26, 2019 and I have yet to receive my refund although I was informed a refund take 5-7 business days to process. Do you think I am pleased with your Customer Service?”

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Posted 6 years ago

Hi Michael, We do apologize that you were not happy with our service, we do see that we have received your return and it was already processed and refunded. Please not that all of our returns go through quality control and can take up to 2 weeks to process as per our return policy which you may reference here: https://www.frostnyc.com/pages/return-policy . If you have any questions or concerns feel free to contact us at 88-485-1061.

Posted 6 years ago

“Only reason giving a 3 star instead of a 5 star is because i recieved the wrong cross/chain that i ordered. The item is very nice for the and i didn't want to go through the hassle of sending it back and waiting for the correct order.”

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Posted 6 years ago

“I love the way you all handle business and great quality products I've sent several ppl your way.”

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Posted 6 years ago

“Service sucks, refund policy sucks, items you shipped sucked, you guys SUCK.”

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Posted 6 years ago

We have attempted to contact you via telephone and email and have not been successful. We do apologize if you were not happy with our service. We would be more than happy to help resolve whatever concerns you may have. You may contact us at 888-485-1061. We look forward to hearing from you. - Sales Manager

Posted 6 years ago

“Always a pleasure shopping with Frost. Izzy and Betty are so kind and always doing the most to help you! I'm always last minute and I cannot thank them enough for always getting my order to me on time. Products are amazing my husband is always in love with any purchase that comes from Frost. Quality of their gold is amazing as well, will always have my business.”

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Posted 6 years ago

“I’m always satisfied with your jewelry.Its always delivered on time”

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Posted 6 years ago

“Got the 14k white gold 22' dog tag chain has decent weight looks iced out... haven't had it appraised or looked at and I'm no expert but I'll put up a pic”

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Posted 6 years ago

“Hopefully you send me the right size ring I sent the other one back have not heard anything from you phone number is 724-554-6766”

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Posted 6 years ago

“Great product and even greater customer service”

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Posted 6 years ago

“Ay.. I have no complaints. I just wish that Frost New York had a white gold dog tag that I could purchase that was within my price rang.”

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Posted 6 years ago

Frost Nyc is rated 4.4 based on 1,743 reviews