Frost Nyc Reviews

Name: Frost Nyc
Rating: 4.41

4.4 Rating 1,743 Reviews

86 %

of reviewers recommend Frost Nyc

4.4

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's an awesome chain. Although they should update the pictures for the chains. The clasp for the chain was not the same as in the picture. Cuban link chain. 24" 7.5mm”

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Posted 6 years ago

“Love love my jewelry was skeptical at first cause I never order jewelry online before but frost NYC is top notch, quality for your money will order another piece soon”

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Posted 6 years ago

“Absolutely love it! I’ve got 4 necklaces so far!”

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Posted 6 years ago

“Beautiful! But a little too small for my son. So since we love their products we are sending it back for an exchange for a larger size. Great products! Great customer service! Thanks Jayla!”

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Posted 6 years ago

“Great service very impressed how fast i can get my jewelery.”

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Posted 6 years ago

“Jewlerly looks bigger in the picture than actually is.”

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Posted 6 years ago

“I love FrostNYC jewelry it’s real, nice, and affordable”

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Posted 6 years ago

“Good dealing with frost fast shipping, after receiving my order I noticed that the item was 2" shorter then the 30" I had ordered I called and talk with Arthur he refunded the amount for the 2" mistake, he was very nice to work with, I am thinking about an upgrade we will see!”

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Posted 6 years ago

“Very legit business. Great quality jewelry excellent communication and fast shipping. I will be buying again.”

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Posted 6 years ago

“Fast shipping, good communication. Product was exactly what I ordered. Found a promo code and saved even more. Cute packaging as well :)”

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Posted 6 years ago

“The gold cross pendant I bought was very nice. I had a couple of questions, they got back to me right away back to back. I will 100% shop here for all my future gold purchases.”

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Posted 6 years ago

“I can truly say that I’m happy with the products I’ve received from Frost NYC. Their pieces are phenomenal and the quality of the metals are immaculate. I will for sure shop with them again!”

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Posted 6 years ago

“Beautiful necklace, fast delivery. Will definatley shop here again for jewelry.”

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Posted 6 years ago

“Great price great quality love my necklace”

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Posted 6 years ago

“Very satisfied with what I bought will be shopping with you again”

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Posted 6 years ago

“I return all items the pictures make the items actually bigger than what it is and once you receive the items it's smaller than what you thought you receiving. I was very disappointed and will not order again.”

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Posted 6 years ago

Hi Lorenzo, We apologize that you were not happy with our service. As we know that buying jewelry online is not the easiest, we strive to make it easier for our customers by providing them the the measurements of all our items in the description of each items page. We also offer our customers live images and size charts which can be found on our website so they have a better idea of the size and of exactly what they are receiving. We hope that you will keep us in mind in the future and if you have any questions or concerns feel free to contact us at 888-485-1061. Sales Manager

Posted 6 years ago

“It was fast an simple , I could not find the necklace I wanted anywhere , I found it on your site with one look .”

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Posted 6 years ago

“If there was anyway to give No Stars, then I would. This business is absolutely RIDICULOUS. So I ordered their herringbone necklace for $200 (a total waste of my money) and when it finally did come, it was way too small. Now, I wouldn’t have been so upset if the picture wasn’t so misleading. The picture of the product was far larger than what I received. So, after numerous attempts, I got a hold of them. When I did, I told them the situation, and told them that I wanted my $200 back, but the person on the other line kept attempting to sell me another product. I was already annoyed, and this didn’t help. So, the person told me that they would send me an email on how to send the necklace back. Three days later, they sent the email, and I sent it back to them. It took around a week for them to even get it back, and when they did, I had to call them to question when the refund would be processed. So they told me it would take almost a week. So, I waited, and waited, and waited. I called them again around two weeks later, and they told me the refund would be back on my card by Monday or Tuesday. So, I waited again, and still NOTHING. so I waited until Saturday, and called them again. They told me the money would take three days to get my refund. I waited FOR THE MILLIONTH TIME! And finally got sick of it. Then; every time I called, they wouldn’t answer! This aggravated me to the point of no going back. So, I finally emailed them, and then they sent a message saying my refund was back on my card. But when I checked, NOTHING WAS THERE. then I contacted them again last night, and finally it’s back on my card. So after all of this, I can officially say FrostNYC is the worst jewelry market out there. I regret ever even witnessing their website. Please take all of this into consideration before you spend your hard earned money on this fraud.”

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Posted 6 years ago

“Excellent service and gastronómicas shipping”

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Posted 6 years ago

“Product was delivered quickly, nicely packaged and quality material. Would recommend to a friend and will buy again when the time is right.”

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Posted 6 years ago

Frost Nyc is rated 4.4 based on 1,743 reviews