“Sadly, problem with non delivery from 3rd party. 5 stars though for Fruugo Customer Care team, especially Rhonn and later, Kieron. They were efficient, polite, on the ball, really helpful and prompt in their responses, including the refund. 10/10
THANKYOU”
“Stay away. Scammers. Can't login to u order. Web Page designed to ignore your requests .Didn’t receive an item. Fruugo.com advertised they dispatch item in 24 h. That's why I bought it from them and pay extra. Keep away.
So now they preventing they are super busy .”
“f I could give no stars I would. Terrible customer service, in fact no customer service, you cannot and will not be able to contact anyone. Do not reply to messages on any social media platform. Take payment and do not dispatch goods. Do not send emails confirming dispatch. AVOID THIS COMPANY, DO NOT PURCHASE ANYTHING FROM THEM. Please read visitor posts on Facebook”
“Horrible, stay away
We purchased 3 products from them: one arrived and is ok, one arrived and is not even close to its description and one... who knows... it never arrived a month after the order”
“Issues with a 3rd party seller on the website who wouldn't send the product/reply to my messages asking about the paid item; do NOT buy from 123 Hair & Beauty, terrible company. However, customer service on the Fruugo side was great (thanks Georgia)! If it wasn't for the quick and helpful customer service I would've given the review 1 star. I managed to get a full refund within 3 days of sending Fruugo an email about the issue with my product. Again, thank you Georgia for sorting this out.”
“Had a problem with an order and Rhon took care of the issue and had the payment refunded in a short period of time. Will order from this platform again.”
“This is without a doubt the worst site on the internet.
Use at your own peril. Its taken a month to get Fruugo to contact their supplier, I emailed the supplier 3 times and still haven't had a response. Then as Fruugo took so long and I had to chase them numerous times before they sent me a message saying that contacting them was slowing down the process of them responding to me. Well if you picked up the phone and spoke to your supplier and then came back to your customer in a timely manner perhaps your customers wouldn't have to chase you as well. The response from Fruugo was "we haven't heard back from them" Oh so you emailed them like I did and got no response just like I did. That's no surprise and such a poor attempt at customer service. Have you heard of a phone, have you ever thought about building relationships with your supplies so if and when something goes wrong you can fix it for the customers benefit.
Should of received the product a month ago and still no sign of my refund.
Quick to take your money but super slow in returning it.
DO NOT USE THEM”
“It has been 5 weeks and I still have not received my order. Every time I email fruugo they say they will respond soon. This is ridiculous. I have asked for a refund but no response from the company.”
“We hadden een product gekregen wat kapot was, en Fruugo heeft ons prima geholpen met het oplossen van het probleem. Ze zijn er meteen achteraan gegaan en binnen 2 weken was het probleem volledig opgelost en een nieuwe Verzonden. Heel erg bedankt voor de goede hulp Georgia!!”
“We ordered a cat protection net for the balcony. The net arrived indeed, but it's shape is not at all the rectangle advertised. It has got no shape at all...”
