Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery, easy to put together & great quality for the price. Would buy from this company again”

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Posted 4 years ago

“Sofa delivered as stated and it is better quality than I expected for the price. Just what I wanted!”

Furniture 123 5 star review on 17th August 2020

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Posted 4 years ago

“Lovely piece of furniture happy , just waiting on another piece, hopefully this will be lovely to”

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Posted 4 years ago

“Excellent all round. Easy to order, arrived within 2 days, easy to assemble (and I'm a 60 year old woman and managed it, no problems!) It's both stylish and functional and I'm very pleased.”

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Posted 4 years ago

“Ordered Sunday and delivered Monday put together really easy with great instructions Thanks”

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Posted 4 years ago

“Great high quality product, good customer service arranged delivery to when I could recieve it.”

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Posted 4 years ago

“Excellent product we received and a great service thankyou to all Mr Hallas”

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Posted 4 years ago

“Everything just as expected and very quick delivery too”

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Posted 4 years ago

“Bed is lovely. Easy to put together. Delivery was on time and well communicated. Would recommend this company.”

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Posted 4 years ago

“Exactly as pictured and described. Liked the fact I could choose delivery slot. Delivery crew polite”

Furniture 123 5 star review on 16th August 2020

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Posted 4 years ago

“Great quality bed and delivery was when expected”

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Posted 4 years ago

“Delivery on time and drivers helpful. Wardrobe very solid and instructions good. Very good value; in all, we are very pleased. Would recommend.”

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Posted 4 years ago

“delivery excellent. Table easy to put together. All as should be, would recommend ,”

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Posted 4 years ago

“Delivery was on time and the drivers were very pleasant. The furniture was of a good quality and easy to put together.”

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Posted 4 years ago

“Found this bed with a trundle and draws and ordered. It arrived when they said, they were courteous and polite and it wasn't as bulky as what I thought. The instruction said one hour to make but it took me 3. It wasn't complicated at all and went up easily. Just a lot to do in it that's all. It's sturdy and comfortable and I'm very happy with it!”

Furniture 123 5 star review on 15th August 2020

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Posted 4 years ago

“Very happy with the service I received, I ordered a bed and the date I was given to be delivered was inconvenient for me, I emailed customer service and sorted another day, I got a polite and quick response, would definitely recommend.”

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Posted 4 years ago

“From first call to delivery, we were kept informed - very pleasant delivery guys - bed is absolutely perfect - thank you”

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Posted 4 years ago

“Recently bought a tv stand from Furniture123. Very happy with the service, the delivery was prompt, i feel the item was very well priced. Overall very happy with the product!”

Furniture 123 5 star review on 14th August 2020

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Posted 4 years ago

“Customer service and keeping in contact with delivery times were great. Delivery came when expected. We had wardrobe,big chest of drawers & bedside tables..all were packaged very well and my husband managed to assemble all by himself. Very happy with the furniture and was very good value purchasing while in the sale!”

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Posted 4 years ago

“Quick delivery and the quality of furniture I bought was excellent.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews