Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Much better than I expected really good wood and good instructions to setup. Looks lovely in the bedroom. High recommend”

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Posted 4 years ago

“Excellent product and service”

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Posted 4 years ago

“From start to finish total perfection, the delivery guys were among the best I have ever had. Thoughful, pleasant and very respectful.”

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Posted 4 years ago

“Very happy with the mid sleeper bed. Easy to assemble. Daughter loves it.”

Furniture 123 5 star review on 13th August 2020

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Posted 4 years ago

“Ordered a new mid-sleeper for my son on "Next Day" delivery. The delivery date communicated was actually a couple of days after the order but that was fine especially considering the Covid current situation. The bed was good value and was well packed, good quality and easy to assemble and my son is very pleased with it. Overall very happy with the service and would recommend.”

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Posted 4 years ago

“Bed is absolutely gorgeous really well made and easy to put together..... only problem I had was my headboard got lost in transit but furniture 123 got it sorted it very quickly and new headboard arrived within a week”

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Posted 4 years ago

“brilliant once again this is the first place i look now when i’m looking for anything for my home”

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Posted 4 years ago

“Very pleased with order process ,from customers services who rectified my delivery time as I made mistake. The delivery of the chair arrived within the allotted time .The chair is as described very happy customer .”

Furniture 123 5 star review on 12th August 2020

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Posted 4 years ago

“Fast delivery and helpful delivery drivers. The bed and the rest of the furniture was relatively easy to put up (took us 4 hours to put it all together but I'm not a whizz at DIY!) The instructions were easy to follow. My son is over the moon with his new bed and it feels sturdy. I'm a happy customer.”

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Posted 4 years ago

“Delivered in the time slot given, very happy with the Windermere mid sleeper bed and Theo mattress, also found the bed easy to put together. Would recommend both products and our daughter loves them to.”

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Posted 4 years ago

“Delivery very delayed but updates and info exchange excellent”

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Posted 4 years ago

“Great service!! Fast delivery!! Thank you”

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Posted 4 years ago

“Great product as seen”

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Posted 4 years ago

“Very happy with the bed my daughter loves it! It was so easy to build great instructions very sturdy and looks great.”

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Posted 4 years ago

“Good quality furniture at a good price, easy to assemble and regular updates on order”

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Posted 4 years ago

“From start to finish it was exceptionally good I would definitely recommend your company to everybody value for money us fantastic and my item is absolutely lovely. I cant say anything negative it was great customer service great value for money and I was soooooo impressed”

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Posted 4 years ago

“Very prompt service from placing order to delivery!”

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Posted 4 years ago

“Fast service. Item well packed and easily assembled. Good quality for price.”

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Posted 4 years ago

“Very happy with my two wardrobes and set of drawers. Excellent delivery service under the covid 19 situation....the delivery team were very helpful & friendly.”

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Posted 4 years ago

“Good product at a value for money price, with very prompt delivery”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews