Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service delivery very quick”

Helpful Report

Posted 4 years ago

“I have recently bought the Coco House bed for my three year old. The bed was delivered only 18 hours after i purchased it by two very friendly delivery men. The bed was in immaculate condition and once built (which does take a bit of time) is so sturdy. Fantastic quality for the price paid.”

Furniture 123 5 star review on 7th August 2020

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Posted 4 years ago

“Great product and service would definitely use again”

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Posted 4 years ago

“I have to say my expectations for “self assembly” furniture is always a bit low but the tv table I bought was excellent. Exactly as described, delivered on time with no damage, great assembly instructions and yes it took a while to put it together but the finished product is a very solid and good looking piece of furniture!”

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Posted 4 years ago

“Other than it not being in stock for weeks when it was finally back in stock (to be fair there was a pandemic on!) it arrived super quick and it is amazing. So easy to extend, looks fab. Well worth the wait.”

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Posted 4 years ago

“Excellent product for the price very happy with purchase and delivery was quick and efficient”

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Posted 4 years ago

“Correspondence from the company was excellent regarding updates of delivery... First due late and then came 2 weeks early! Bed was so easy to put together and looks great. Very happy customer here!”

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Posted 4 years ago

“Ordered a velvet bed with under storage it is lovely, and fab amount of space for storage, instructions To make the bed pretty good but it does take a couple of hours, but worth it”

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Posted 4 years ago

“Ordered a garden corner sofa, very pleased with the whole process. Easy to do, fantastic price and the quality of my furniture is amazing. The cushions are thick and very comfortable.”

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Posted 4 years ago

“Fast delivery of a brilliantly priced product! assembly was simple and I've had so many compliments already!”

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Posted 4 years ago

“Lovely bed, very well made, looks gorgeous and was well priced.”

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Posted 4 years ago

“I was kept in constant communication and could easily track the whereabouts of the wardrobe we bought. Price was reasonable and wardrobe very sturdy and looks great. Delivery was faster than expected and arrived in perfect condition.”

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Posted 4 years ago

“Used furniture 123 when I worked as a premises manager and can't fault the service. The bed we purchased was great and I recommend them 100%”

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Posted 4 years ago

“Lovely bed not quite Navy blue but lovely all the same”

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Posted 4 years ago

“1st class service, 1st class item. Thumbs up”

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Posted 4 years ago

“I am very happy with my armchair. It’s a beautiful contrasting colour to my sofa. Excellent quality velvet for the price. The delivery was very quick and the couriers were very helpful. Will buy again from Furniture 123”

Furniture 123 5 star review on 6th August 2020

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Posted 4 years ago

“The delivery arrived early, there were no pieces missing, assembly was simple and the finished article looked great. I'd use Furniture 123 again.”

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Posted 4 years ago

“Extremely happy with my velvet bench which I purchased a week a go. I was kept updated about the delivery and it was delivered within 2 days. It was perfect for the space and family loved it. Great purchase 👍🏻”

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Posted 4 years ago

“Quick delivery, lovely chair, great value for money!”

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Posted 4 years ago

“Great furniture, fair price! Would highly recommend it 🙌”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews