Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my purchase well made and looks a lot more expensive than it was customer service excellent! Thank you .”

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Posted 4 years ago

“Excellent service, I love my bed it's beautiful 😍 lovely product. Very satisfied customer.”

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Posted 4 years ago

“Very pleased with quality and speed of delivery Very good service”

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Posted 4 years ago

“Kitchen bar stools arrived within a few days of ordering and very good quality and east to assemble. Very good service”

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Posted 4 years ago

“Helpful delivery drivers and excellent communication. They kindly called with an eta and was promt. All delivered safely and securely. Couldn’t ask for more! Happy customer 😊”

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Posted 4 years ago

“Very happy”

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Posted 4 years ago

“Fire looks great , but not installed yet . Decorating etc . Can’t wait to put on wall Love design”

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Posted 4 years ago

“Very happy excellent prouducts and service I buy a lot from this company”

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Posted 4 years ago

“Nice piece of furniture.”

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Posted 4 years ago

“Unfortunately there was a problem with incorrect parts (self assembly wardrobe) but when reported correct parts were ordered. There was then a problem with availability, but I was pro-actively contacted, advised of the availability date, accepted the new date and, sure enough, I was advised the parts were to be delivered at the date specified, and arrived as advised. It's not how a company performs normal day to day, it's how they resolve problems when they arise.”

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Posted 4 years ago

“Excellent service, lovely product. Very satisfied customer.”

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Posted 4 years ago

“Fantastic service from ordering and delivery. The bed is top quality and so comfy will definitely be buying from you again. 👏”

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Posted 4 years ago

“Great service. Dining set looks good for price.”

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Posted 4 years ago

“Pleased from start to finish arrived on the day they said it was coming delivery guys rang 15 mins before dropping my order off and where great happy with my order would recommend”

Furniture 123 5 star review on 9th August 2020

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Posted 4 years ago

“Beautiful bed for an excellent price. My daughter loves it!”

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Posted 4 years ago

“Great service all round: from price, to delivery, to communication.”

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Posted 4 years ago

“I received a lot of support from Amanda as o needed to order 3 beds for my daughters. The beds are beautiful and delivery was quick.”

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Posted 4 years ago

“Very good service, tv stand is perfect, and the drivers did a great job considering the current covid state, excellent communication as well about the delivery time”

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Posted 4 years ago

“Very good service drivers very helpful 10/10 on the tv stand not easy to build but with 2 people can be done very happy thanks would buy from again”

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Posted 4 years ago

“Excellent communication and overall service”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews