Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous company to deal with. Ordered on a Wednesday and the table was delivered on Thursday. Great service considering the difficult times we are having right now. And we love the table, perfect. Thank you Les”

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Posted 5 years ago

“Excellent quality bedside table ,easy ordering and very quick next day delivery”

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Posted 5 years ago

“Loveseat as described and delivery very quickly. Very happy with both product and service.”

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Posted 5 years ago

“Very impressed with all aspects of my order in particular the quality of the furniture and the ease with which I was able to assemble it.”

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Posted 5 years ago

“Brilliant service bed is solid great quality and delivery drivers were superb”

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Posted 5 years ago

“Great delivery service and fantastic product! Excellent assembly instructions!”

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Posted 5 years ago

“Brilliant service, very impressed. Order in the afternoon and it came 9.30 in the morning. Very good value, l seen nearly the same tv unit £100 more . Will definitely order again”

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Posted 5 years ago

“Great company and products Items are easy to fit together with well explained instructions and numbers on the individual pieces too, wouldn't hesitate to order from this company again”

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Posted 5 years ago

“Great quality product, super fast delivery & brilliant service. Thank you.”

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Posted 5 years ago

“I am very pleased with the product and service, would use again. Good value for money and looks great.”

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Posted 5 years ago

“Can't fault anything. Extremely good quality, very very reasonable price, great communication.”

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Posted 5 years ago

“Sun loungers arrived on day promised. Could do with some extra positions for headrest to tilt, as the first position is still quite high, but have overcome this with some basic DIY.”

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Posted 5 years ago

“Fast delivery, well packaged and all round great product”

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Posted 5 years ago

“Lovely bed good delivery time my cousin has even brought one for her little girl after seeing my daughters! Thank you x”

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Posted 5 years ago

“Kids cabin bed. Ordered and delivered within 20 hours. Built as instructions perfectly. Will use Furniture 123 again!”

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Posted 5 years ago

“We bought the ‘Gold Tray Side Tables With Green & Pink Tops - Kaisa’ and absolutely love them!! Fast delivery, easy assembly and great quality for the price. Only very slight criticism was the paintwork in areas, but barely noticeable. Would definitely use Furniture 123 again!”

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Posted 5 years ago

“Excellent website , customer help details all clearly laid out. Everything was made easy for the customer to contact you in case of a query regarding the delivery. The delivery people were really professional too! The Parasol was easy to install, the base seems bigger than we expected, but the whole item seems solid and sturdy.”

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Posted 5 years ago

“Great product, great service.”

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Posted 5 years ago

“Item came all scratched, shoddy paintwork. Already had an ongoing issue with them which proved difficult to get in contact or get a straight answer so haven’t bothered to ring to complain to be fobbed off again! I certainly do not recommend this company! There items aren’t that cheap so you expect a lot more seeing as you’re paying! Steer clear!!”

Helpful Report

Posted 5 years ago

“Absolutely dreadful! Ordered a cabin bed for my 3 year old 5/6 weeks ago! Came without a ladder! Another was ordered but cancelled by the warehouse as all the advisor put down was to send a ladder out, no order or item number just a random ladder from how ever many beds they stock!!! Rang again, passed back and forth and was advised another would be ordered! That came and was faulty!!! Had to ring again, upload pictures onto the portal to be told another one would be sent out! Had my confirmation text that it was leaving warehouse etc, due in a few days. Then had another text asking me what part I wanted sent out?! I thought it was on its way? That got cancelled! Eventually yesterday after nearly 6 weeks we have been sent 3 steps to the ladder, we don’t need them nor did we ask for them and the picture or emails didn’t say anything about faulty steps! Another phone call to be advised the advisor just asked for a replacement part and at a guess 3 steps were sent out! Now after 6/7 weeks I am promised the correct part will be delivered in a week! I even asked them to just collect the bed my child can’t go on, (he has managed to climb up on the drawers and almost toppled off) he’s had to sleep in our bed for all these weeks and all they could offer was £30 as a good will, it’s cost me more in phone calls!!! Since we ordered the bed we also made the mistake of giving them the benefit of the doubt with what was originally a forgotten Ladder (human error, easy mistake) and ordered a chest of drawers! That has come marked but there is no way I have the energy or time to ring about that and be passed back and forth! Furniture 123 have had £800 off me in the last 6 weeks and I will never ever order from them again! Some advise I would offer them would be to communicate better with colleagues and advise to anyone wanting to purchase from them - DONT!”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews