Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived really quickly Good quality solid item I put it together myself in around an hour and a half Looks really good”

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Posted 5 years ago

“Great bunk beds, great delivery, great service...thank you x”

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Posted 5 years ago

“So pleased with our TV unit, a gorgeous piece of furniture at a really good price. Will be back for more.”

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Posted 5 years ago

“I ordered a footstool and it is amazing such quick delivery too. Well happy!”

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Posted 5 years ago

“Great updates on stock availability, speedy delivery once item came in stock and delivery service was excellent with communication and assisting into hallway.”

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Posted 5 years ago

“I ordered the item on the Sunday and it arrived on the Tuesday morning. Lovely item for the price. Really happy with the item and the overall service. Thank you.”

Furniture 123 5 star review on 21st June 2020

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Posted 5 years ago

“Excellent ottamon bed. Reasonably priced. Daughter loves it thank you”

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Posted 5 years ago

“Great selection of beds, Great communication, and our bed looks just like the picture.”

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Posted 5 years ago

“Lovely quality products, really well packaged up. Quick delivery. Really good overall.”

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Posted 5 years ago

“Excellent service, my console table came in few days, I am very pleased with it and would definitely use this company again.”

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Posted 5 years ago

“Customer service was 5 star fell in love with my console table and mirror looks amazing”

Furniture 123 5 star review on 20th June 2020

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Posted 5 years ago

“Kept us informed of progress regarding our order through regular emails. Delivery team were prompt and courteous. Products were good quality. All parts were clearly marked, including fixings, although bed was a bit tricky to assemble.”

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Posted 5 years ago

“Very nice”

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Posted 5 years ago

“Brilliant service and fire was stunning...second time ave ordered off this website and comes next day”

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Posted 5 years ago

“Ordered a electric fire 🔥 and must say I love it. Service and delivery excellent”

Furniture 123 5 star review on 19th June 2020

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Posted 5 years ago

“Good quality”

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Posted 5 years ago

“A high quality product which was delivered to time and was very carefully packaged to ensure that it arrived free of damage. We will certainly be using this company again for future purchases of bedroom furniture.”

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Posted 5 years ago

“Very happy with the delivery on time .”

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Posted 5 years ago

“I love the chairs I bought from 123furniture. Was a great deal and they look better in real then on photos so positively surprised and defo recommend to use them. I have already seen other pieces I might be buying as well.”

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Posted 5 years ago

“I have searched for modern oak tv unit and found one on Furniture 123 website. The unit looked lovely on the picture and very reasonably priced. Never used or heard of this company before so was little nervous ordering units. We needed 2 identical units to go on either side of our wood burner. My concern was returning the units at my own cost if they are not suitable. Decided to order one and if it works we will order second piece. I couldn’t be more impressed. It took no more then few minutes to take my details, order and schedule next day delivery. Got immediate confirmation and number of updates from delivery company. Received delivery as scheduled and the Tv unit is way better then expected. Very impressed. I immediately ordered second piece and yet again it was quick and smooth. It was delivered by different company but equally reliable. Definitely good experience for us.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews