Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would definitely recommend”

Furniture 123 5 star review on 24th June 2020

Helpful Report

Posted 5 years ago

“I am so impressed with the service. The delivery came The next day as mentioned On the website, had no issue with the order and the drawers I ordered are exactly as they are shown on the website. Definitely recommend buying from Furniture 123.”

Helpful Report

Posted 5 years ago

“Ordered and came within a few days. Really good quality bed trundle bed ideal for my youngest. Email updates on delivery time was brilliant.”

Helpful Report

Posted 5 years ago

“Just had my second purchase through Furniture 123 and very pleased with all round service on both occasions”

Helpful Report

Posted 5 years ago

“Excellent delighted with my sofas exactly as pictured on line arrived on the date and the delivery guys were helpful and polite definitely use you again. One happy customer 👍”

Helpful Report

Posted 5 years ago

“Absolutely spot on Highly satisfied with the T. V. Cabinet. Cheers”

Helpful Report

Posted 5 years ago

“Helpful, friendly and rapid ordering and delivery. Garden furniture was really good quality and much nicer than the online pictures. The only negative is they did not phone 30 minutes before delivery as advised they would do.”

Helpful Report

Posted 5 years ago

“My fireplace is absolutely beautiful and well worth the money i paid delivered on time by 2 lovely gentlemen all in all 1 very happy customer 😁”

Helpful Report

Posted 5 years ago

“Great customer service and fast responses. Waited around 6 weeks for my item to come into stock and was delivered on the date they said. Very pleased!!”

Helpful Report

Posted 5 years ago

“Absolutely beautiful thank you”

Helpful Report

Posted 5 years ago

“Love my shoe rack.”

Furniture 123 5 star review on 22nd June 2020

Helpful Report

Posted 5 years ago

“2nd ottoman bed I have bought from here. Lovely, sturdy and easy to assemble. Love my beds so much might buy a 3rd one. Only little thing on the 2nd bed there were a few marks on the material so bit disappointed there. On the whole really happy 😃”

Helpful Report

Posted 5 years ago

“Absoultey fantastic service. Bed is beautiful very good quality, although took hours to build 😂😂😂😂 daughter is so happy with her new bedroom.”

Helpful Report

Posted 5 years ago

““I've furnished two bedrooms with a bed and furniture from Furniture123. Delivery was fast & well packaged. The furniture was excellent quality for the price that you pay. I also needed assistance from Customer Service, who were professional, dealt with my problem quickly and to my satisfaction. I highly recommend them.”

Helpful Report

Posted 5 years ago

“Beautiful bed!!”

Helpful Report

Posted 5 years ago

“Delivered on date specified with no issues.”

Helpful Report

Posted 5 years ago

“Very good service. Dispatched quickly and was phoned half hour before arriving. Chair was exactly as described and good quality”

Helpful Report

Posted 5 years ago

“Really quick and efficient delivery.. Great value for good quality chairs”

Helpful Report

Posted 5 years ago

“Absolutely love my lamp looks very posh and match’s both my living room and dining room - wish I’d bought 2 to save on postage but I will be buying another!”

Helpful Report

Posted 5 years ago

“I've had a number of prices of furniture from Furniture123. Delivery is always fast & well packaged. The furniture is always excellent qaulity for the price that you pay. I highly recommend them.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews