Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful product, stunning in person!! Delivery drivers were very friendly/helpful and professional.. item arrived in immaculate condition”

Furniture 123 5 star review on 28th June 2020

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Posted 4 years ago

“Very pleased with our purchase so far. Ordering process was easy, furniture was delivered on time if not a couple of days early. I was telephoned by furniture 123 to arrange exact day. Furniture well packaged and delivery driver was very helpful leaving the furniture where we wanted. Thanks all round. Have already recommended to family looking for furniture.”

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Posted 4 years ago

“Happy with the furniture I purchased. Very quick delivery”

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Posted 4 years ago

“Very quick service”

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Posted 4 years ago

“Great product, very competitive price, packaged and delivered as promised. Fantastic service”

Furniture 123 5 star review on 27th June 2020

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Posted 4 years ago

“Informative from order to delivery Goods delivered intact & as instructed”

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Posted 4 years ago

“Ordered a dining room table. It arrived on time. Delivery consisted of two parcels. Table was straightforward in terms of assembly. Table appears to be good value and hopefully time, and usage, will confirm it was a good purchase.”

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Posted 4 years ago

“I ordered an upholstered bench for my dining table. It arrived within two days of ordering, it was packaged well and the quality is fantastic! I would highly recommend this company.”

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Posted 4 years ago

“excellent product &service. good price . on time delivery”

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Posted 4 years ago

“Bought high gloss large TV unit and matching table, well made and excellent quality, Bought on Friday, delivered Monday, paid the delivery worth the tenner, I am now buying the matching sideboard when its in stock. Read other reviews, if you chose free delivery for anything it takes for ever with the current virus situation.”

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Posted 4 years ago

“Came on the day requested. Phone. call just before hand. Nice product.”

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Posted 4 years ago

“Ordered and chose my delivery date. Got an email to say had been delayed a week, wasn’t a big deal for me, chose a new delivery date that suited me. Got notification the day before delivery and a time slot. As promised got a call from driver 45mins before they arrived. The build of the Safina Roll top bed was pretty easy, instructions could be better. Love my new bed, very good quality, very happy.”

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Posted 4 years ago

“Easily ordered, I chose a delivery date and it all went to plan (delivery within a week with my own choice of day to select from) Contacted via email and text day before with an estimated delivery time, then contacted by phone just before delivery. It all went to plan and my little granddaughter absolutely loved her new bed. Great quality and built to last for many years to come. I will definately order from this company again and highly recommend to all. I look forward to shopping with Furniture 123 when I decorate my lounge.”

Furniture 123 5 star review on 26th June 2020

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Posted 4 years ago

“Fantastic price and quality I am a really happy customer Arrived quick to”

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Posted 4 years ago

“TV unit looks good packaging was best I,v seen in a long time well done delivery team where spot on”

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Posted 4 years ago

“I recently bought a beautiful teal blue velvet arm chair and I am absolutely delighted with it. The colour and material are both gorgeous quality and the workmanship is fabulous, it looks amazing and is soooo comfortable to. Love it.”

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Posted 4 years ago

“excellent service, great product's, quality materials. Delivery bang on the date they said. 5* great choice on there excellent web site. You must buy from furniture 123 you won't be disappointed.”

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Posted 4 years ago

“Was very easy to order on line and delivery was efficient. The table is really good quality at a very good price. No problems at all.”

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Posted 4 years ago

“The bed was easy to put together and so comfortable 🙂 very pleased with it and would recommend it.”

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Posted 4 years ago

“Quick delivery they gave a time slot and the courier rang 15 mins before. Quality of the bed is very good. Very impressed!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews