Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an upholstered ottoman from Furniture 123. It came within 5 days and I was very pleased with it - a very nice piece of furniture, carefully wrapped and delivered exactly at the time in the computer notification .”

Helpful Report

Posted 4 years ago

“Customer service on line was very efficient. The price of the ottoman was very good as the quality of ottoman was excellent. Sturdy and very elegant with stud decoration. Looks great at the foot of my bed. Handy storage too. Delivery was on time with a smile. Thank you.”

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Posted 4 years ago

“Lovely piece of furniture. proper quality. Delivery was moved on a week but to be expected during Covid. Would definitely buy again.”

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Posted 4 years ago

“Hi I'm so pleased with my table the price and delivery was a good service”

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Posted 4 years ago

“Great service and delivered quicker than expected. 👍🏼”

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Posted 4 years ago

“Very impressed with the quality of our hallway bench and the delivery driver was both prompt and friendly. Thank You !”

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Posted 4 years ago

“Great Bench comfy and smart”

Furniture 123 5 star review on 29th June 2020

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Posted 4 years ago

“So happy with my new table, thanks”

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Posted 4 years ago

“Thankyou for a brilliant service very efficient very helpful and above all lovely bedroom furniture. Thankyou”

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Posted 4 years ago

“First time ordered so was bit sceptical. Delivery on time and great product. Really happy with the overall service. Very quick especially considering lockdown.”

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Posted 4 years ago

“Lovely init easy to build and very good quality.”

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Posted 4 years ago

“Not unpacked yet as still decorating, however they gave me a approximate date of delivery due to covid19 and arrived the day the after their estimated date. Polite delivery guys .”

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Posted 4 years ago

“Brilliant value for money. Looks very exspensive peace of furniture Highly recommend.”

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Posted 4 years ago

“The delivery date was changed 3 times but I was fully aware of this and updated via email. Delivery men were polite.”

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Posted 4 years ago

“Very pleased with unit, packaging and Delivery fantastic. all good.”

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Posted 4 years ago

“Bed looks even better in person than in photo. Was a bit of a pain to build but worth it. Would defo buy from here again Only fault is the instructions weren't very clear and the bolts should if been in separate bags to make it easier to work put which bolts were what”

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Posted 4 years ago

“Absolutely beautiful bed! Easy to assemble too. Fit for a queen.”

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Posted 4 years ago

“Bed was fantastic, delivery efficient- would buy from here again”

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Posted 4 years ago

“Fantastic, easy to order & next day delivery”

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Posted 4 years ago

“Excellent product,fast delivery even though 1 table came in 2 separate boxes a day apart, could not get through to customer services so sent an e mail by the time they replied both boxes had been delivered.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews