Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service and very quick delivery! I love my furniture ordered from Furniture 123, excellent quality and great price, highly recommended! 5 stars”

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Posted 4 years ago

“Delivered on time. All boxes in tact. Good quality triple bunk. Very pleased with finished result”

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Posted 4 years ago

“delivered as stated and ottoman bed was great price.”

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Posted 4 years ago

“The furniture arrived on time and in excellent condition, all 3 boxes were intact no bruising on rips on them. Drivers were both very helpful and friendly”

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Posted 4 years ago

“Fantastic sofa, will buy from them again”

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Posted 4 years ago

“Brilliant delivery sooner than expected and excellent packaging. so pleased with my purchase, superb quality and true to description. from a very happy customer.”

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Posted 4 years ago

“Good Quality nest of tables and quick delivery, many thanks”

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Posted 4 years ago

“Fantastic delivery and notifications. Unit is also very good quality and I am a very happy customer. Will return.”

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Posted 4 years ago

“Ottoman arrived on time. My daughter absolutely loved it. Good value and looks great. Would definitely recommend!”

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Posted 4 years ago

“Delivered quickly, good quality table & chairs.”

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Posted 4 years ago

“It's the first time I have ordered from thos company. Amazing quality ottoman at a very fair price. Love the detail in the design. Easy ordering and prompt delivery too.”

Furniture 123 5 star review on 1st July 2020

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Posted 4 years ago

“Great choice, great price for the two ottomans I bought and great service. What’s not to like!!”

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Posted 4 years ago

“Super fast delivery with accurate details and timings. I bought a king bed which was easy enough to make by myself. Really good quality.”

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Posted 4 years ago

“My daughter loves her new bed. It’s great quality, was easy to order and delivered quickly and efficiently”

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Posted 4 years ago

“The furniture set looks great arrived on the date set. Not the easiest set to assemble but good quality.”

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Posted 4 years ago

“Delivery guy called Macaulay was fantastic, followed intructions I left and called me on my mobile to say he had arrived, Far far superior service than Hotpoint that I received a few days earlier who were awful, Dropped tight to my door and so polite on the phone. Very happy and he needs recognition as delivery guys are not always this helpful. Thankyou Macaulay! Emily. 8 cary castle Torquay Tq14qz”

Furniture 123 5 star review on 30th June 2020

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Posted 4 years ago

“Excellent service delivered on time easy Assembly (done by myself) and the delivery drivers were fantastic. Would definitely buy again. Well worth the money”

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Posted 4 years ago

“Delivered when they said they would even in these difficult times. Good quality.”

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Posted 4 years ago

“It was delivered on the expected date and almost at the expected time (slight delay of an hour) but this wasn't an inconvenience. The bed was as expected and my daughter is very happy with it. Thank you!”

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Posted 4 years ago

“Excellent service ftom start to finish”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews