Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a mirror . Very happy with the quality and it arrived at the agreed date .”

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Posted 4 years ago

“I needed a sofa quickly and Furniture 123 turned my order around and delivered it in 48 hours, one of the few companies who can do this. The sofa itself was exactly the same as advertised and is exceptional value for money. The delivery driver and his co-worker were very polite and didn't grumble at bringing the sofa up the steep steps to my front door. I am pleased I chose Furniture 123 and would recommend them.”

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Posted 4 years ago

“service on time and courteous. Bed settee looks good, easy to put together. Can't comment yet on quality as only used twice.”

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Posted 4 years ago

“Really pleased with the chest of drawers I bought from Furniture 123, Keeping me updated via text, and the delivery men were on time too. Will definitely order from you in the future.”

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Posted 4 years ago

“Been searching for a particular table for months but left my email to be notified when it was back in stock. Delivery 2 days later by 2 great lads who were lovely. Fantastic service”

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Posted 4 years ago

“Absolute quality service I ordered my garden furniture at daft o clock time in the morning because these cube sets are hard to get hold off I placed my order early hours Friday morning I recieved the set Saturday morning with the delievery lads keeping me posted that they will be there in half hour so you had time to get sorted.. Defo order from here again that’s for sure!”

Furniture 123 5 star review on 4th July 2020

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Posted 4 years ago

“Excellent packaging, not so much as a scratch during transit. Reasonably easy to put together, very good quality, looks lovely.”

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Posted 4 years ago

“Very well made easy to put together love it loads of storage solid bet. Velvet is gorgeous. Thank you so much. My daughter ordered one as well”

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Posted 4 years ago

“Delivery came as expected excellent service defo use again”

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Posted 4 years ago

“I am so happy with my purchase. Best footstool ever. Looks great in my living room. Sturdy and heavy piece of furniture. Nothing to complain very fast standard delivery within tow days i got my order . Thank you so much”

Furniture 123 5 star review on 3rd July 2020

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Posted 4 years ago

“Delivery was exactly as expected an product i am VERY happy with! Looks beautiful when put together an my boys love it. Thank you!”

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Posted 4 years ago

“I was very happy. Price good fast delivery. Furniture well worth the money”

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Posted 4 years ago

“Amazing products, great value and easy to assemble with clearly marked pieces. Have recommended already!”

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Posted 4 years ago

“Love my bed.. due to covid the wait was over a month and had an email saying the driver will need to leave it at the door. I rang and explained I'm 25 weeks pregnant so they helped get it up the step into the living room as much as possible without breaking lockdown rules.”

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Posted 4 years ago

“Good product... Happy customer”

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Posted 4 years ago

“Just love this dressing table , ideal slimmer width , which was perfect for the area I wanted , love the fact of the curved look to it and the fact it’s different from ikea malm so lexi out does this”

Furniture 123 5 star review on 2nd July 2020

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Posted 4 years ago

“The service I received was second to none and I can't recommend enough. Ordered the goods Wed's night and was delivered right on time by Fri. Very impressed with the furniture unit and is of a very high quality. Building instructions were super clear and easy to follow. Overall- very pleased with every aspect of the company. Will definately shop again.”

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Posted 4 years ago

“Chair legs were abit rough on the bottom, had to buy felt protectors but other than that it was a quick delivery and beautiful product!”

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Posted 4 years ago

“Excellent service. Kept us updated and delivered exactly when they said the would. Furniture arrived in perfect condition. Will definitely use Furniture 123 again”

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Posted 4 years ago

“The ordering was easy and such quick delivery. The product is absolutely gorgeous and I am thrilled with it! I will definitely order from Furniture 123 again!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews