Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time, very good price.”

Helpful Report

Posted 4 years ago

“Scandi Briana table is lovely, really good quality. Easy ordering, delivered on time and easy assembly”

Furniture 123 5 star review on 26th June 2020

Helpful Report

Posted 4 years ago

“Lola Furniture is beautiful. The colour Of the knobs and legs are described aS rose gold, this is not the case it is a much more neutral bronze colour. The products were packaged very securely and the legs were easy enough to assemble.”

Furniture 123 5 star review on 25th June 2020

Helpful Report

Posted 4 years ago

“Excellent quality childrens bunk beds. Really friendly courier service aswell. Thank you.”

Helpful Report

Posted 4 years ago

“Fabulous up to date service from Furniture 123. Was kept in touch through out. Only trouble was delivery allocated slots failed miserably. My drawers was a day late and my lamp 3 days late.”

Helpful Report

Posted 4 years ago

“Ordering process was really easy and originally had a delivery date of the 15th June. This was pushed back to the 17th June which wasn't an issue for us. The bed was very well packaged with plenty of protection around it. Instructions were simple enough but took around 4 hours to build, mainly as only 1 of us could do the last 2 hours of it. Would be quicker with two people doing all of it. Once completed its a sturdy bed which looks good in our room and the room feels so much bigger as prior to this we had a king size scroll bed. Only down side is it looks a little beige rather than a true grey but still happy with it.”

Helpful Report

Posted 4 years ago

“Usually for this kind of price the quality would not be so good but the console table is excellent quality. Able to build on my own no problem and didn't take too long. Looks great in the small space in my hallway and the high gloss is beautiful. Would recommend! :)”

Helpful Report

Posted 4 years ago

“Very quick delivery easy to assemble all in all a nice sturdy piece of furniture”

Helpful Report

Posted 4 years ago

“ordered garden mirror, which was delivered several days before the estimated date. Price was competative. will be looking foe another mirror for further down the garden.”

Helpful Report

Posted 4 years ago

“So so so in love with our new ottoman velvet studded bed was more stunning and better quality then I gave it credit for for the price it’s made our nights sleep improve massively as out matterous feels brand new again we love it fast delivery could of done with having it braught in but totally understandable jue to the covid times and safety reasons but yes would highly recommend to everyone”

Helpful Report

Posted 5 years ago

“Friendly , polite & outstanding ! Product is perfect . Highly recommend”

Helpful Report

Posted 5 years ago

“Efficiently delivered, very helpful delivery team.”

Helpful Report

Posted 5 years ago

“exactly as described,and price acceptable for items.”

Helpful Report

Posted 5 years ago

“Mattress arrived sooner than expected and is very comfortable indeed.”

Helpful Report

Posted 5 years ago

“Excellent product, amazing price and arrived quickly! Would definitely recommend.”

Helpful Report

Posted 5 years ago

“Great product, really looks stunning and for a 'flat pack' style of furniture I was impressed by the quality of materials used and the ease of assembly. The whole process from order to delivery was good and efficient with plenty of contact from Furniture 123 to keep you informed. Recommend.”

Helpful Report

Posted 5 years ago

“Great product at a great price... really pleased with the ottoman footstool.”

Helpful Report

Posted 5 years ago

“Very pleased, informative information from ordering to delivery. Product delivered as described, delivered with packaging intact & time allocated. Many thanks.”

Furniture 123 5 star review on 24th June 2020

Helpful Report

Posted 5 years ago

“Lovely tv Stand. As advertised. Arrived quick. Brilliant service”

Helpful Report

Posted 5 years ago

“Delivery service was brilliant after ordering it came within 4 days. It did take us almost 3 hours to put together but it's lovely and very sturdy and looks amazing!”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews