Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,990 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,990 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely fast and prompt delivery; the delivery team were also fabulous. The chair itself is absolutely wonderful - excellent quality and sumptuously comfy. Very pleased customer indeed!”

Furniture 123 5 star review on 18th July 2020

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Posted 5 years ago

“First Class Service From Start To Finish. Arrived Within 2 Days. The Bed Was Beautiful, My Grandaughter Loves It.”

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Posted 5 years ago

“Quality products at a great price, super fast next day delivery, excellent service from start to finish. Would highly recommend to anyone 👍”

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Posted 5 years ago

“This is third piece of furniture I have ordered from Furniture 123. Yet again I wasn’t disappointed. Briana Oak sideboard is lovely piece of furniture for very reasonable price. Very sturdy, well made, smooth sliding of doors and drawers. It was very well packaged and easy to assemble. Very heavy so you definitely need more then one person. It was very easy to order online. I was allocated delivery date and day before I was contacted via txt and given 2 hour slot. They arrived on time and were very helpful. 5/5”

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Posted 5 years ago

“The beautiful bed arrived very well packed. It was so easy to put together and the end product !! I was chuffed it’s perfect and looks very expensive. This was put together by a 70 year old woman on her own!!”

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Posted 5 years ago

“So pleased with our new bed, very stylish and very comfortable. We've been having the best nights sleep in a long time. Well packed and easy to assemble and also came with spare parts. Would definitely recommend buying from Furniture 123.”

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Posted 5 years ago

“Great service product was just as described will definitely be using again”

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Posted 5 years ago

“Really happy with the bed excellent quality and delivery superb. Keep it up guys 5*”

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Posted 5 years ago

“Item arrived damaged, emailed 5 days ago and no reply yet a lot of promotional emails and request for feedback. Badly prepared build Instructions. Zero follow up. Expensive for this poor quality service”

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Posted 5 years ago

“Terrible service. Ordered an item described as being delivered after 20 July as I was away from home until that date. Was given a tracking link which didn’t work and was told I would get a call 24 hours before delivery and I could change the date if necessary. It was delivered on 14 July wil no prior notification. I wasn’t there which meant a neighbour had to take this very heavy item in. Sent a complaint by email and received a nonsensical reply showing they hadn’t read the email. Complained again and got an email saying they would take it up with the delivery company. Don’t know what the item is like because I’m not there to open it. Would not order again”

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Posted 5 years ago

“I bought a Safina King Size Wing Back Ottoman Bed from Furniture123.co.uk a few days ago. I'm VERY happy with my purchase! Excellent quality bed, is exactly as it looks in the picture. Very sturdy and HUGE storage. The delivery guys from ArrowXL were very helpful and friendly. Excellent communication and fast delivery, which is always good! I honest recommend them.”

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Posted 5 years ago

“Good made in good price. Paid £40 for a guy to assemble it. And it took 3 hours. But all this make my girl happy.”

Furniture 123 4 star review on 17th July 2020

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Posted 5 years ago

“Arrived really quickly, no problems with ordering, the item looked great and was easy to put together, just needed to add the legs. Looks fabulous in our bedroom.”

Furniture 123 5 star review on 17th July 2020

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Posted 5 years ago

“They have been alright. There was a lead time of 2 weeks for my item to be delivered and the delivery was quite expensive. Also, they emailed the day before delivery explaining that they would call before getting to our address. They didn’t call and said that they had an incorrect number but because I am currently working from home I was on a conference call when they knocked on my door. Some slight tweaks to their processes and delivery charge and they’d be a great company.”

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Posted 5 years ago

“Beautiful couch, great price, easy assembly. Delivery was on time and staff were helpful. Will definitely use again.”

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Posted 5 years ago

“Excellent service ordered a white gloss coffee table delivered on time looks amazing in my lounge”

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Posted 5 years ago

“Perfect ordered a bed Thursday and it was delivered the following day and as expected. Really pleased :)”

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Posted 5 years ago

“We have not opened the boxes yet and I’m giving it five-star because I hope it is good as the pictures👍🏻👍🏻👍🏻”

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Posted 5 years ago

“Poor communication from customer service. Parcel is late and no update from the CS department. Despite several emails and calls. Have bought from them before but will never use again or recommend to anyone.”

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Posted 5 years ago

“Fast delivery, arrived when they said it would. Put together extremely well with using instructions. Looks very modern and sleek. TV unit.”

Furniture 123 5 star review on 16th July 2020

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,990 reviews