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Furniture 123 Reviews

4.5 Rating 5,925 Reviews
87 %
of reviewers recommend Furniture 123
4.5
Based on 5,925 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Furniture 123 3 star review on 16th May 2025
Sola
Furniture 123 5 star review on 22nd March 2025
M Hughes
Furniture 123 5 star review on 5th February 2025
Cassie
Furniture 123 5 star review on 9th December 2024
Claire Cruickshank
Furniture 123 1 star review on 27th August 2024
Mary-Anne Gallo
Furniture 123 1 star review on 27th August 2024
Mary-Anne Gallo
Furniture 123 1 star review on 27th August 2024
Mary-Anne Gallo
549
Anonymous
Anonymous  // 01/01/2019
The table was excellent, delivery was not so good went to the wrong address.
Helpful Report
Posted 5 years ago
Very good service, delivered on time as promised would highly recommend
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Posted 5 years ago
No contact back from them, they sent chair that’s considerably different colour to the one shown on web site. Sent email and no response and telephone line keeps cutting me off when i ring to try and get this resolved
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Posted 5 years ago
These units are absolutley beautiful and also wasnt hard to put together. My daughter my husband and I are extremely happy. Will highly recommend for sure. Thank you. Shirley
Furniture 123 5 star review on 14th July 2020
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Posted 5 years ago
Great space saving table. Really good quality, very happy with my purchase. Really efficient delivery too. Definitely recommend
Helpful Report
Posted 5 years ago
Very fast delivery, unfortunately parts of the item were damaged, thing had to be fixed before it could be put together. Scratches on surface of items
Helpful Report
Posted 5 years ago
The furniture I ordered came in bad state All package and ripped and the corner of the furniture was poking out also has some damage to it.and took ages to delivered the parcel. So I am so unhappy about my order .
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Posted 5 years ago
Outstanding on all levels. From customer service to delivery excellent. I would highly recommend. And above all my bed is fabulous! , great quality and finished to a high standard! And the price was was amazing. I'll definitely be making more purchases for my home in the future. Thanks Furniture 123 one very happy customer!
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Posted 5 years ago
Bought chair for my husbands music room , easy to put together, is comfy and looks dry stylish we are both very happy with the purchase
Furniture 123 5 star review on 14th July 2020
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Posted 5 years ago
Excellent product & fast delivery
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Posted 5 years ago
Really happy with the delivery , turned up on time very polite driver. The table is great perfect for my new kitchen really good value.
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Posted 5 years ago
Very quick delivery & my purchase was easy to assemble. Beautiful dining bench at a fab price compared to other companies.
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Posted 5 years ago
Good quality item, very well packed. Delivery was a bit slow but worth the wait
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Posted 5 years ago
Good strong table. The service was fast and trouble free
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Posted 5 years ago
Perfect colour, height, width, length, size and comfort. It has transformed our bedroom and given us additional space. Lovely soft, velvet feel and well made made, nice and sturdy.
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Posted 5 years ago
Order a bed back on the 21/06 wasn’t expecting it to come so quickly due to COVID but it was delivered 07/07. Instructions wasn’t the easiest but managed to understand it after getting all parts out. Would highly recommend great quality not a bad thing to say.
Furniture 123 5 star review on 13th July 2020
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Posted 5 years ago
Excellent value for money fast delivery can't fault them
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Posted 5 years ago
Absolutely first class service ,delivery really quick and table and chairs I received are absolutely lovely look more expensive than they were really good quality.Would definitely purchase again from furniture 123
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Posted 5 years ago
Great bed Great customer service and delivery service
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Posted 5 years ago
VERY POOR CUSTOMER SERVICE. No effort to made to respond to queries. Comms from the service team are virtually non-existant. Place message and get an automatic response saying within 5 days, but often sooner. Yeah right, try no response at all unless you ring them and arw prepared to wait an hour
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Posted 5 years ago
Furniture 123 is rated 4.5 based on 5,925 reviews