Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These units are absolutley beautiful and also wasnt hard to put together. My daughter my husband and I are extremely happy. Will highly recommend for sure. Thank you. Shirley”

Furniture 123 5 star review on 14th July 2020

Helpful Report

Posted 5 years ago

“Great space saving table. Really good quality, very happy with my purchase. Really efficient delivery too. Definitely recommend”

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Posted 5 years ago

“Very fast delivery, unfortunately parts of the item were damaged, thing had to be fixed before it could be put together. Scratches on surface of items”

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Posted 5 years ago

“The furniture I ordered came in bad state All package and ripped and the corner of the furniture was poking out also has some damage to it.and took ages to delivered the parcel. So I am so unhappy about my order .”

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Posted 5 years ago

“Outstanding on all levels. From customer service to delivery excellent. I would highly recommend. And above all my bed is fabulous! , great quality and finished to a high standard! And the price was was amazing. I'll definitely be making more purchases for my home in the future. Thanks Furniture 123 one very happy customer!”

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Posted 5 years ago

“Bought chair for my husbands music room , easy to put together, is comfy and looks dry stylish we are both very happy with the purchase”

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Posted 5 years ago

“Excellent product & fast delivery”

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Posted 5 years ago

“Really happy with the delivery , turned up on time very polite driver. The table is great perfect for my new kitchen really good value.”

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Posted 5 years ago

“Very quick delivery & my purchase was easy to assemble. Beautiful dining bench at a fab price compared to other companies.”

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Posted 5 years ago

“Good quality item, very well packed. Delivery was a bit slow but worth the wait”

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Posted 5 years ago

“Good strong table. The service was fast and trouble free”

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Posted 5 years ago

“Perfect colour, height, width, length, size and comfort. It has transformed our bedroom and given us additional space. Lovely soft, velvet feel and well made made, nice and sturdy.”

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Posted 5 years ago

“Order a bed back on the 21/06 wasn’t expecting it to come so quickly due to COVID but it was delivered 07/07. Instructions wasn’t the easiest but managed to understand it after getting all parts out. Would highly recommend great quality not a bad thing to say.”

Furniture 123 5 star review on 13th July 2020

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Posted 5 years ago

“Excellent value for money fast delivery can't fault them”

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Posted 5 years ago

“Absolutely first class service ,delivery really quick and table and chairs I received are absolutely lovely look more expensive than they were really good quality.Would definitely purchase again from furniture 123”

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Posted 5 years ago

“Great bed Great customer service and delivery service”

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Posted 5 years ago

“VERY POOR CUSTOMER SERVICE. No effort to made to respond to queries. Comms from the service team are virtually non-existant. Place message and get an automatic response saying within 5 days, but often sooner. Yeah right, try no response at all unless you ring them and arw prepared to wait an hour”

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Posted 5 years ago

“Price excellent. Great service and Delivery”

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Posted 5 years ago

“Poor communication poor delivery Can’t get in touch with anyone Still awaking two items Poor all around”

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Posted 5 years ago

“Rubbish service and impossible to contact Still waiting for delivery and can’t get in touch with anyone”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews