Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,925 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful with fast delivery.”

Helpful Report

Posted 5 years ago

“worst company I dealt with. In their policy they claim they accept returns, in reality it is not like this. They accept a return when you find a company, send the item back at your own expense. I sent numerous e-mails to sales team and after sale. The only e-mail I got is a return address. Beware!”

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Posted 5 years ago

“Beautiful, spacious and luxurious. Very pleased”

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Posted 5 years ago

“Perfect just what I needed easy assembly would definitely recommend”

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Posted 5 years ago

“I text yesterday to tell you about the paint work on the chest of drawers but I've had no response ,yours Mrs s Pownall”

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Posted 5 years ago

“Delivery exactly as stated at time of order, totally hassle free”

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Posted 5 years ago

“Everything was brilliant...the price is really great and my fire looks amazing...speedy delivery and packed so well...”

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Posted 5 years ago

“My son love it the bed..”

Furniture 123 5 star review on 10th July 2020

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Posted 5 years ago

“You have asked me to review my purchase of a sideboard. This was due Tuesday 7th July. I had a call on the Tuesday to say it would not be delivered & that I would receive a call later that day with the new date. There was no further call. I emailed you on Thursday 9th July & received back an autoresponse to say you should reply within 5 days. So, still awaiting the sideboard or at least a call!!”

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Posted 5 years ago

“Delighted all round. Great price. Next day delivery. Excellent assembly instructions. A really well made, attractive table. Perfect for my little cottage.”

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Posted 5 years ago

“What a beautiful bed, my daughter loves it. Quality is fantastic and easy to put together.”

Furniture 123 5 star review on 9th July 2020

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Posted 5 years ago

“The bed was so easy to put up , great material , great finished look . My 4 year old daughter loves it and I am so happy with it”

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Posted 5 years ago

“Just loved it. It was exactly what it was supposed to be and for self assembly it was well marked out which made the instructions easy to follow and really good value.”

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Posted 5 years ago

“Excellent products, excellent customer service, excellent comms!”

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Posted 5 years ago

“Incredible service. The product is beautiful (I purchase a bed). I had a problem with the website, and was approached by two of the staff over the phone to sort it all out with me. Was given next day delivery which arrived perfectly on time. Couldn’t be happier.”

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Posted 5 years ago

“Thank you for great team that replying. Hope i will be able with yours support return my item Coffee Table soon .”

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Posted 5 years ago

“Quick delivery.The item was exactly as described...pleased,no issues at all.”

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Posted 5 years ago

“Very good product and fast delivery. 55” TV sits perfectly Very pleased”

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Posted 5 years ago

“Everything, wrong item sent, company still have not refunded my money having said they would not be getting anymore. I WOULD NOT ORDER FROM THIS COMPANY AGAIN”

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Posted 5 years ago

“Very happy with purchase and quick delivery”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,925 reviews