Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect just what I needed easy assembly would definitely recommend”

Helpful Report

Posted 5 years ago

“I text yesterday to tell you about the paint work on the chest of drawers but I've had no response ,yours Mrs s Pownall”

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Posted 5 years ago

“Delivery exactly as stated at time of order, totally hassle free”

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Posted 5 years ago

“Everything was brilliant...the price is really great and my fire looks amazing...speedy delivery and packed so well...”

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Posted 5 years ago

“My son love it the bed..”

Furniture 123 5 star review on 10th July 2020

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Posted 5 years ago

“You have asked me to review my purchase of a sideboard. This was due Tuesday 7th July. I had a call on the Tuesday to say it would not be delivered & that I would receive a call later that day with the new date. There was no further call. I emailed you on Thursday 9th July & received back an autoresponse to say you should reply within 5 days. So, still awaiting the sideboard or at least a call!!”

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Posted 5 years ago

“Delighted all round. Great price. Next day delivery. Excellent assembly instructions. A really well made, attractive table. Perfect for my little cottage.”

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Posted 5 years ago

“What a beautiful bed, my daughter loves it. Quality is fantastic and easy to put together.”

Furniture 123 5 star review on 9th July 2020

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Posted 5 years ago

“The bed was so easy to put up , great material , great finished look . My 4 year old daughter loves it and I am so happy with it”

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Posted 5 years ago

“Just loved it. It was exactly what it was supposed to be and for self assembly it was well marked out which made the instructions easy to follow and really good value.”

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Posted 5 years ago

“Excellent products, excellent customer service, excellent comms!”

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Posted 5 years ago

“Incredible service. The product is beautiful (I purchase a bed). I had a problem with the website, and was approached by two of the staff over the phone to sort it all out with me. Was given next day delivery which arrived perfectly on time. Couldn’t be happier.”

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Posted 5 years ago

“Thank you for great team that replying. Hope i will be able with yours support return my item Coffee Table soon .”

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Posted 5 years ago

“Quick delivery.The item was exactly as described...pleased,no issues at all.”

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Posted 5 years ago

“Very good product and fast delivery. 55” TV sits perfectly Very pleased”

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Posted 5 years ago

“Everything, wrong item sent, company still have not refunded my money having said they would not be getting anymore. I WOULD NOT ORDER FROM THIS COMPANY AGAIN”

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Posted 5 years ago

“Very happy with purchase and quick delivery”

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Posted 5 years ago

“Came to me damaged”

Furniture 123 1 star review on 9th July 2020

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Posted 5 years ago

“Delivery of my sofa was delayed 3 times (which due to COVID is totally understandable). However, the sofa did eventually arrive with damage on all sides which was extremely disappointing. I’ve been trying to get through by phone/text and email to no avail. I just want my money back!! Fearing legal action is my only option now. Avoid at all cost, £500 is too much to lose for me.”

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Posted 5 years ago

“Quite disappointing, ordered desk and told it had been despatched. Now i have been informed delivery will not be for another 4 weeks!”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews