Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 5 years ago

“Actually didn't realise it was self assembly. But the plans were easy to follow and it looks great. Delivery guys were very helpful too. Would (and have) reccomend to friends.”

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Posted 5 years ago

“Received lots of compliments on my chair and sofa! Second time ordering from furniture123 & their delivery has been efficient and accurate.”

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Posted 5 years ago

“Very easy to arrange. Only issue was the pick up point was direct appliances and i was looking for 123 furniture. Just a pointer to put on collection details.”

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Posted 5 years ago

“Good solid product (bed). Well made, easy to assemble. Looks exactly like online image and was delivered on the date agree. Brilliant service. I would use this company again to purchase furniture.”

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Posted 5 years ago

“So in love with my coffee table it completely changed the room. Good communication and quick delivery.”

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Posted 5 years ago

“Delivery very quick and efficient. No problems.”

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Posted 5 years ago

“Fast delivery. Easy to assemble bed. Great packaging. Looks nice and feels sturdy. Thanks. My 8 year old and son have since slept in the bed together and it still feels secure and sturdy.”

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Posted 5 years ago

“Delivered next day, 2 chandelier lights. Fast and efficient. Both lights are up a and look great. Very pleased with them.”

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Posted 5 years ago

“Easy ordering, great delivery, great table, Easy putting together. And great price. The only tiny niggle is the White paint on the table pedestal was sloppy and had dried with paint drips but I genuinely can’t see them so all is good and it doesn’t detract from it be a great buy!”

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Posted 5 years ago

“My new pink pouffe is quite possibly my favourite possession!”

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Posted 5 years ago

“Love my furniture 🥰🥰🥰 will defo be ordering again 👍👍👍”

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Posted 5 years ago

“Excellent”

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Posted 5 years ago

“Very pleased with my new sideboard! Came quickly and looks just as good as in the photos.”

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Posted 5 years ago

“Delivery took longer than expected even during COVID restrictions. This request to do a review came before the product. I want to return the product and followed the process. I received an email saying someone would be in touch within one working day which was five days ago. Now unable to contact anyone by telephone. Will not order anything again”

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Posted 5 years ago

“Ordered wardrobe, chest of drawers & 2 bedside cabinets. Order was delivered on day stated really well packaged. Only problem was one top panel on bedside cabinets was quite scratched”

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Posted 5 years ago

“One of the items ordered was no longer available, although the website showed it in stock and I could pay for it. Refund given promptly. Strangely, I can still order the same item again?”

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Posted 5 years ago

“Ordered the grey coffee table and side table set plus a pink side table. Very swift delivery, all arrived safely. Took about 10 mins to fit legs together and no tools needed. Sturdy but not intrusive and safe for toddlers running about. Stylish.”

Furniture 123 5 star review on 7th July 2020

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Posted 5 years ago

“Product was good but delivery was a nightmare. Ordered as next day delivery and it’s the only reason we chose this company but it arrived 3 days afterwards With no word or contact from either the company or their courier service.”

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Posted 5 years ago

“Good service. Very happy. Good communication. Arrived on time. Nice product.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews