Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering, very pleased with purchase, great quality, delivered on time. Great price too. Would definitely recommend.”

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Posted 5 years ago

“Excellent service. Fast delivery. Wonderful Armchair. I love it.”

Furniture 123 5 star review on 7th July 2020

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Posted 5 years ago

“It's so cheap but looks expensive.I love it works well with my kids . I did buy a cover to protect it though. My kids and sticky fingers”

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Posted 5 years ago

“Promises not kept ,late delivery, still waiting for a response from an email I sent. Only good thing was item was excellent but then I could have got exact item from amazon and had free delivery and prompt delivery as well”

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Posted 5 years ago

“flat pack bedside cupboard, worth the price ,dilv good,one of the best flat packs I have had, well packed, good quality, instructions a little vague in places but overall good.”

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Posted 5 years ago

“The bed I ordered arrived, didn’t look anything compared to the picture, very low to the ground. Completely different colour”

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Posted 5 years ago

“Great service and great item, am very pleased with the quality.”

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Posted 5 years ago

“Very little contact or information given. I lost count of the amount of time I had to call even get one email of confirmation from you. And to get the right person on the phone was hard work although understandable in the current circumstances. The furniture itself I lovely and I am happy with this.”

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Posted 5 years ago

“Just perfect for my needs. It arrived in excellent condition, and was easy to assemble. All pieces look top quality and are comfortable in use, especially the upholstered, high backed chairs.”

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Posted 5 years ago

“Perfect for the job needed.”

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Posted 5 years ago

“Tap bought for cloakroom and it was nicer than expected upon arrival. The price was great and delivery super speedy! Thank you so much.”

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Posted 5 years ago

“Once again a lovely well made strong bed. At the fraction of the price you pay in stores. Just like the online picture colour perfect.”

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Posted 5 years ago

“Always a pleasure shopping here. Cheapest teepee bed with under storage I could find and excellent quality. I'm so pleased with it and so is my little boy. Delivery was spot on even under current circumstances. Over to moon.”

Furniture 123 5 star review on 6th July 2020

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Posted 5 years ago

“Fantastic customer service and fast delivery! Superb product and a very reasonable price!”

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Posted 5 years ago

“Wrong items delivered courier wouldn't take them back left in my hall for 5 days eventually picked up now the item I ordered is out of stock”

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Posted 5 years ago

“Really happy with the garden set, spot on service and delivered on time, even in the challenging times we are facing, was delivered within 24 hours of placing my order.Definitely recommend.”

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Posted 5 years ago

“Quality was so much better than expected, and really clear instructions. It came earlier than planned so just a great experience overall!”

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Posted 5 years ago

“Great service, quick delivery, polite delivery team, great product! What more could you ask for.”

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Posted 5 years ago

“Absolutely love our table and chairs. Excellent quality, although somehow I’ve made the chair legs different heights! Delivered on the expected date and well packaged. Only thing I would have liked was an update on the progress as I didn’t hear anything from the booking until the day before delivery. But otherwise very happy and would use again”

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Posted 5 years ago

“Delivered on the date it was meant too, price was brilliant and quality is great! Would definitely use again!”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews