Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent prompt service. Very good value console table. Self assembly straight forward thank you”

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Posted 5 years ago

“Fantastic quality chairs, really well made and sturdy, price was really good for what we recieved, delivery was when stated ordered on a Saturday evening paid next day and recieved Tuesday morning, will definitely use this company again”

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Posted 5 years ago

“Spent over £800 on furniture all arrived fine except I’ve a missing order of a set of tables. Have rang and emailed a good few times but still no item which is £186”

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Posted 5 years ago

“The furniture was delivered promptly by a very courteous and helpful driver, and the chairs themselves are absolutely fine and look good. Packaging absolutely first-class.”

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Posted 5 years ago

“Great service, delivered on time, lovely product. Highly recommended.”

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Posted 5 years ago

“Very pleased with our table & chairs, the only disappointment was the screws hubby had to use his own.”

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Posted 5 years ago

“Great service, delivered on time, lovely product, good price. Highly recommended.”

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Posted 5 years ago

“Just as described,lovely chair,and good price”

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Posted 5 years ago

“Just what I was looking for .. good quality & price delivery on time”

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Posted 5 years ago

“Absolutely lovely piece of furniture. Looks amazing. Arrived on time and fab delivery service. 2nd time I’ve used this company and already have another item on order.”

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Posted 5 years ago

“Lovely Velvet sofas stylish and comfortable, very pleases wish them - slight delay in delivery date but good communication throughout from the company 2 man delivery - great guys and social distancing maintained”

Furniture 123 4 star review on 5th July 2020

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Posted 5 years ago

“Would give no stars if I could, ordered my item on 14/06/2020. I still have not received my item and have emailed multiple times for a refund with no reply’s. Will not order from here again and will not recommend to anyone”

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Posted 5 years ago

“Really thrilled with my new bed frame. Prompt and courteous delivery. Good value for money and good quality product”

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Posted 5 years ago

“Loving my new bedroom 2, 3 draws units and bedside 2 draw units, good customer service on delivery and on date given. Easy to put together, and packaging was good, now for new carpet.”

Furniture 123 5 star review on 5th July 2020

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Posted 5 years ago

“The armchair has a gap when you lean your elbow in and the colour is not same as is looking on the picture. Its really difficult to add a photo because of light colour.”

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Posted 5 years ago

“Very good quality great service and very good delivery, would highly recommend, and packed extremely well”

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Posted 5 years ago

“I was completely happy with the ordering and the delivery service with the beautiful table and chairs. So very pleased all-rounder would highly recommend.”

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Posted 5 years ago

“Ordered a mirror . Very happy with the quality and it arrived at the agreed date .”

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Posted 5 years ago

“I needed a sofa quickly and Furniture 123 turned my order around and delivered it in 48 hours, one of the few companies who can do this. The sofa itself was exactly the same as advertised and is exceptional value for money. The delivery driver and his co-worker were very polite and didn't grumble at bringing the sofa up the steep steps to my front door. I am pleased I chose Furniture 123 and would recommend them.”

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Posted 5 years ago

“Love this bed, it looks great and is exactly as shown on website. The only down side was when I ordered, the delivery date was extended by a month. Would definitely order from here again.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews