Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, delivered on time, lovely product. Highly recommended.”

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Posted 5 years ago

“Very pleased with our table & chairs, the only disappointment was the screws hubby had to use his own.”

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Posted 5 years ago

“Great service, delivered on time, lovely product, good price. Highly recommended.”

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Posted 5 years ago

“Just as described,lovely chair,and good price”

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Posted 5 years ago

“Just what I was looking for .. good quality & price delivery on time”

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Posted 5 years ago

“Absolutely lovely piece of furniture. Looks amazing. Arrived on time and fab delivery service. 2nd time I’ve used this company and already have another item on order.”

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Posted 5 years ago

“Lovely Velvet sofas stylish and comfortable, very pleases wish them - slight delay in delivery date but good communication throughout from the company 2 man delivery - great guys and social distancing maintained”

Furniture 123 4 star review on 5th July 2020

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Posted 5 years ago

“Would give no stars if I could, ordered my item on 14/06/2020. I still have not received my item and have emailed multiple times for a refund with no reply’s. Will not order from here again and will not recommend to anyone”

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Posted 5 years ago

“Really thrilled with my new bed frame. Prompt and courteous delivery. Good value for money and good quality product”

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Posted 5 years ago

“Loving my new bedroom 2, 3 draws units and bedside 2 draw units, good customer service on delivery and on date given. Easy to put together, and packaging was good, now for new carpet.”

Furniture 123 5 star review on 5th July 2020

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Posted 5 years ago

“The armchair has a gap when you lean your elbow in and the colour is not same as is looking on the picture. Its really difficult to add a photo because of light colour.”

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Posted 5 years ago

“Very good quality great service and very good delivery, would highly recommend, and packed extremely well”

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Posted 5 years ago

“I was completely happy with the ordering and the delivery service with the beautiful table and chairs. So very pleased all-rounder would highly recommend.”

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Posted 5 years ago

“Ordered a mirror . Very happy with the quality and it arrived at the agreed date .”

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Posted 5 years ago

“I needed a sofa quickly and Furniture 123 turned my order around and delivered it in 48 hours, one of the few companies who can do this. The sofa itself was exactly the same as advertised and is exceptional value for money. The delivery driver and his co-worker were very polite and didn't grumble at bringing the sofa up the steep steps to my front door. I am pleased I chose Furniture 123 and would recommend them.”

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Posted 5 years ago

“Love this bed, it looks great and is exactly as shown on website. The only down side was when I ordered, the delivery date was extended by a month. Would definitely order from here again.”

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Posted 5 years ago

“Ordered 2 benches for dining room both came with no screws and instructions eventually screws were sent in post then after along wait instructions for chest of drawers were emailed not much use when you have benches to put together finally correct email sent would definitely give 10/10 for the actually benches but unfortunately not for customer service which took around 2 months to finally receive what we needed but then maybe covid is to blame x”

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Posted 5 years ago

“PLEASE DO NOT USE THIS COMPANY. I still have no goods and no refund despite writing terrible reviews each and every day and having spoke to a customer service manager that assured me my refund was in process (this was a week ago) !!! Trading standards it is .....”

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Posted 5 years ago

“Items delivered 24th June. One parcel missing, which was reported by email immediately. Had one email to apologise, asking for parcel number of missing item, and nothing since. Not impressed with lack of communication. In my opinion, the company should have re-sent the goods which were missing. Haven’t opened the other boxes, therefore can’t comment on quality of goods.”

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Posted 5 years ago

“Ordered my furniture on 7th June, was emailed the next day to say it had left the warehouse. Now been told it wont be delivered until the end of July. So...don't order if you're in a hurry! Hopefully the table and chairs will be perfect when they eventually arrive”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews